Loren Hamilton
Raleigh,NC
Summary
Insightful and dedicated Travel Agent with exceptional customer service, time management and problem-solving abilities. Multilingual and extensively traveled with a focus on building long-lasting relationships to drive sales. Performance-focused professional with an articulate and collaborative nature. Seeking a new role in a dynamic agency environment with room for growth and career advancement. Sales-minded travel consultant with passion to sell and focused on leisure travel. Offers strong research background and love of all things travel. Enjoys working with clients searching for vacation of lifetime. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Travel Coordinator
Strata Solar
Durham, NC
01.2023 - Current
- Maintained client profiles, assessed special requests and updated reward program information.
- Researched hotels and airfare options to best meet client needs and expectations.
- Handled travel arrangements for groups, couples, executives and special needs clients.
- Created travel itineraries and made adjustments to meet client specifications.
- Took payments via credit and debit cards and handled sensitive information with professionalism and discretion.
- Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.
- Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
- Helped clients purchase flight tickets, arrange car rentals and locate other forms of transportation.
Unit Coordinator
Truman Medical Center- Hospital Hill
Kansas City, MO
09.2016 - 08.2023
- Partnered with organizational and unit leaders to devise QA/QI initiatives, continuously improving delivery of care, patient outcomes and overall services.
- Managed hall occupancy and assignments and oversaw compliance with regulations.
- Conducted area meetings to discuss inclusive and intentional programmatic efforts, student concerns and facility issues.
- Developed training and ongoing development for paraprofessional staff to enhance intellectual life for effective leadership.
- Responded to patient call lights quickly and expedited appropriate follow-through.
- Prepared detailed reports and unit documentation and distributed completed files.
- Transcribed physicians' orders to aid in medical care and minimize medical errors.
- Oversaw unit of 60 patients, providing daily functions such as grooming, bathing, feeding and turning in bed.
- Scheduled medical appointments and transportation for [Type] patients.
- Communicated with patients and medical staff to convey important information and facilitate smooth unit operations.
- Maintained unit supplies and equipment for medical staff and patient care needs.
Staffing Coordinator
PruittHealth
Raleigh, NC
10.2020 - 12.2022
- Coordinated and planned work shift schedules according to availability.
- Assisted payroll teams by reporting employee hours and calculating correct compensation.
- Kept track of timekeeping responsibilities and employee time off requests when completing schedules.
- Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
- Oversaw staffing and related operations, spanning interviewing, hiring and mentoring personnel.
- Worked with human resources teams to align staffing decisions with regulatory standards.
- Provided support during new employee interviews and orientations.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
- Located ways to expedite candidate screening and hiring processes to promptly fill staff vacancies.
- Assessed employee qualifications for promotions and raises.
Infection Control Coordinator
Aya Healthcare
Raleigh, NC
08.2020 - 11.2022
- Maintained records management system to process personnel information and produce reports.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
- Coordinated work activities and scheduling of medical, nursing and physical plant staff.
- Explained policies, procedures and services to patients.
- Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
- Trained staff on strategies for preventing outbreaks and procedural complications.
- Monitored procedures for hospital staff regarding sterilization, disinfection and decontamination of personnel, instruments and equipment.
- Led working groups, investigations and continuous surveillance with specific focus on minimizing or eliminating infection spread.
Education
Some College (No Degree) - Nursing
ECPI University
Raleigh, NCSome College (No Degree) - Cna
Metropolitan Community College - Kansas City
Independence, MOSome College (No Degree) - Emergency Medical Technology
IHM ACADEMY OF EMS
Independence, MOSkills
- Administrative Tasks
- Company Branding
- Government Travel
- Leisure Travel
- Travel Arrangements
- International Reservations
- Microsoft Office
- Reservations Booking
- Intuit QuickBooks
- Customer Service
- Transportation Booking
- Data Entry
- Travel and Accommodations Explanation
- Payment Processing
Certification
- Certified Tax professional, Hamilton Excellence Solutions - 2021
- Travel Agent Training - 2021
- Cosmetology License - 2009
Timeline
Travel Coordinator
Strata Solar
01.2023 - Current
Staffing Coordinator
PruittHealth
10.2020 - 12.2022
Infection Control Coordinator
Aya Healthcare
08.2020 - 11.2022
Unit Coordinator
Truman Medical Center- Hospital Hill
09.2016 - 08.2023
Some College (No Degree) - Nursing
ECPI University
Some College (No Degree) - Cna
Metropolitan Community College - Kansas City
Some College (No Degree) - Emergency Medical Technology
IHM ACADEMY OF EMS
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