Summary
Overview
Work History
Education
Skills
Timeline
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Loren Hardin

Greenbrier,AR

Summary

Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.

Overview

12
12
years of professional experience

Work History

Office Manager

Heathman Family Dental
Little Rock, AR
11.2020 - Current
  • Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
  • Implemented staff scheduling procedures to provide full coverage, supporting organizational needs.
  • Organized supply purchases, equipment upgrades and operating expenses.
  • Maintained and evaluated clinic budgets, general ledger and billing systems.
  • Handled office phone calls, correspondence and packages to keep hygienists and dentists free to focus on patients.
  • Monitored accounts to proactively identify aging balances and insurance payment problems in need of attention.
  • Delegated work to staff, setting priorities and goals.
  • Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
  • Verified patient eligibility for specific treatments based on their dental plan coverage.
  • Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
  • Maintained updated knowledge of regulations related to dental insurance billing processes.
  • Performed insurance verification, pre-certification and pre-authorization.

Dental Insurance Coordinator

Conway Family Dental
Conway, AR
09.2018 - 11.2020
  • Evaluated pending claims to identify and resolve problems blocking auto-adjudication.
  • Tracked differences between plans to correctly determine eligibility and assess claims against benefits and data entry requirements.
  • Sent clinical request and missing information letters to obtain incomplete information.
  • Documented file notes clearly and concisely in Eaglesoft.
  • Managed all payments processing, invoicing and collections tasks.
  • Collected, posted and managed patient account payments.
  • Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
  • Answered patient questions to maintain high satisfaction levels.
  • Maintained high case acceptance rates.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.

Patient Care Coordinator

Aebersold Family Dentistry
Little Rock, AR
01.2013 - 09.2018
  • Communicated with patients to ensure quality of care and develop care plans.
  • Answered and managed incoming calls and emails.
  • Collected payments from patients and arranged payment schedules.
  • Arranged documents for insurance claims.
  • Prepared new patient files and updated existing records with new personal, insurance and medical information.
  • Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.

Education

High School Diploma -

Vilonia High School
05.2010

Skills

  • Teamwork and Collaboration
  • Administration and Reporting
  • Goal Setting
  • Managing Operations and Efficiency
  • Budgetary Planning
  • Insurance billing
  • Dental software proficiency
  • Dental insurance experience

Timeline

Office Manager

Heathman Family Dental
11.2020 - Current

Dental Insurance Coordinator

Conway Family Dental
09.2018 - 11.2020

Patient Care Coordinator

Aebersold Family Dentistry
01.2013 - 09.2018

High School Diploma -

Vilonia High School

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Loren Hardin