Loren Jean-Felix
Tampa,FL
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
3
3
years of professional experience
Work History
Global Tech Data Analytics Intern
University of South Florida - Information Technology
Tampa, FL
01.2024 - Current
- Conducted data analysis on customer trends to identify areas of opportunity and improvement.
- Developed dashboards in Tableau to present the findings from data analysis.
- Assisted in creating automated reports using SQL, Python, and Tableau.
- Applied A and B testing methods to determine which strategies were most effective at driving conversions.
- Performed ad-hoc queries using SQL language in order to extract relevant information from databases.
- Communicated findings in plain, understandable language.
- Using data to drive decision-making for future endeavors.
- Independent and group projects.
- Working with a team of global researchers who possess a variety of skill levels & expertise.
- Critical-thinking skills & open mind.
Customer Service Staff Member
Publix Super Markets Inc
Tampa, FL
06.2021 - Current
- Greeted customers, answered inquiries and resolved customer complaints in a timely manner.
- Provided product information to customers and addressed all questions promptly and knowledgeably.
- Handled cash transactions accurately by following established procedures.
- Monitored compliance with applicable regulations, laws, rules and procedures.
- Balanced the till at the end of each shift with 100% accuracy.
- Developed strategies for problem solving and conflict resolution among team members.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
Education
Bachelor of Arts - Economics
University of South Florida
Tampa, FL08-2024
Associate of Arts - Business Administration
Hillsborough Community College
Tampa, FL05-2022
Skills
- Analyzing Data
- Data Analytics
- Computer-Aided Design
- Data Evaluation
- Project Support
- Customer Relations
- Data Organization
- Microsoft Office (PowerPoint, Excel, Word)
- Intermediate Spanish
- Legal & Regulatory Compliance
- Attention to Detail
- Ability to work independently
- Staff Mentoring
Timeline
Global Tech Data Analytics Intern
University of South Florida - Information Technology
01.2024 - Current
Customer Service Staff Member
Publix Super Markets Inc
06.2021 - Current
Bachelor of Arts - Economics
University of South Florida
Associate of Arts - Business Administration
Hillsborough Community College
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