Loren Johnston
Clearwater
Summary
Dynamic professional with proven expertise in customer service and teamwork, honed at Gulf Euro Clinic. Successfully streamlined vehicle management and enhanced customer satisfaction through effective communication and problem-solving. Recognized for maintaining organized operations and fostering a positive work environment, contributing to improved efficiency and service quality.
Overview
5
5
years of professional experience
Work History
Lot Porter
Gulf Euro Clinic
06.2024 - 03.2025
- Increased efficiency in vehicle movement, effectively managing keys and tracking system for seamless operations.
- Communicated with service team and other staff to assist customers.
- Ensured timely delivery of vehicles to customers by coordinating with the service department for necessary preparations.
- Streamlined vehicle inventory management through regular updates and effective communication with sales staff.
- Contributed to a positive work environment by assisting coworkers with tasks as needed and fostering teamwork.
- Expedited vehicle turnaround times by efficiently coordinating with service technicians for required repairs and maintenance tasks.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Responded to customer requests efficiently and with knowledgeable assistance.
Server/Key Holder
Wicked Cantina
03.2022 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Assistant Store Manager
711 Gas Station
01.2020 - 03.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Education
GED -
Bayshore
Bradenton, FL01-2016
Skills
- Teamwork
- Maintaining property
- Property maintenance
- Sales tactics
- Customer satisfaction
- Team communications
- Keeping records
- Financial records oversight
- Customer service
- Problem-solving
- Time management
Accomplishments
- Resolved product issue through consumer testing.
Timeline
Lot Porter
Gulf Euro Clinic
06.2024 - 03.2025
Server/Key Holder
Wicked Cantina
03.2022 - 05.2023
Assistant Store Manager
711 Gas Station
01.2020 - 03.2022
GED -
Bayshore
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