Loren Kutcher
North Brunswick,NJ
Summary
Adept at managing high-stress situations and resolving customer disputes, I enhanced loyalty at Precision Garage Doors through exceptional service and empathy. Skilled in problem-solving and data entry, my background includes streamlining operations at Learn & Play Daycare Center, significantly boosting efficiency and customer satisfaction. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
16
16
years of professional experience
Work History
Customer Service Representative/Dispatcher
Precision Garage Doors
06.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Tracked customer service cases and updated service software with customer information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
Office Manager
Anchor Home Improvements
01.2014 - Current
- Responsible for obtaining permits for construction.
- Manage accounts payable.
- Create proposals and invoices.
Small Business Owner
Learn & Play Daycare Center
03.2008 - 10.2013
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
Education
GED -
Old Bridge Adult High School
Old Bridge, NJ05.1998
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
Timeline
Customer Service Representative/Dispatcher
Precision Garage Doors
06.2023 - Current
Office Manager
Anchor Home Improvements
01.2014 - Current
Small Business Owner
Learn & Play Daycare Center
03.2008 - 10.2013
GED -
Old Bridge Adult High School
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