LOREN LOPEZ
Warner Robins,GA
Summary
Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience. Reliable Key Holder fosters customer satisfaction and increases positive feedback. Offers unparalleled commitment to service, sales and reliability. Plans, delegates and follows up on expected tasks, assignments and activities to meet expectations and objectives. Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Focused Teller with experience in banking environments. Skilled in counting and packaging money, keeping an accurate drawer and building positive customer relationships. Excellent sales, service, and time management abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bank Teller
Robins Financial Credit Union
06.2023 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
Coordinator/Key Holder
HOMEGOODS
07.2021 - Current
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising
- Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly
- Streamlined opening and closing procedures as integral member of store staff
- Created financial reports and documentation for review by store management staff.
Cash Office Associate
HOMEGOODS
03.2018 - 06.2021
- Followed company policies, procedures and practices for accurate recordkeeping and loss prevention
- Maintained petty cash records of debits and credits in accordance with established policies and procedures
- Communicated guest and employee requests to management for issue resolution
- Performed hourly pick-ups and readings for front end to monitor sales and revenue
- Verified totals, checked store transfers and assisted with price changes
- Verified cash flow and electronic transactions from credit card system to balance registers
- Prepared bank deposits and corporate cash shipments.
Shift Leader
MENCHIES
07.2016 - 03.2018
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk
- Enforced company policies and regulations with employees.
Education
HIGH SCHOOL DIPLOMA -
Houston County High School
Warner Robins, GA05.2017
Skills
- Delegation and Supervision
- Staff Coaching and Training
- Retail Operations
- Computer Proficiency
- Cash Handling and Reconciliation
- Financial Recordkeeping
- Team Building and Motivation
- Professionalism and Courtesy
- Customer relationship development
- Listening and Comprehension
- Exceptional customer service
- Cash Drawer Balancing
- Compliance, banking laws, and regulations
Certification
Licensed Claims Adjuster - 2021
Languages
Spanish
Professional Working
Timeline
Bank Teller
Robins Financial Credit Union
06.2023 - Current
Coordinator/Key Holder
HOMEGOODS
07.2021 - Current
Cash Office Associate
HOMEGOODS
03.2018 - 06.2021
Shift Leader
MENCHIES
07.2016 - 03.2018
HIGH SCHOOL DIPLOMA -
Houston County High School
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