Loren Matson
Claims Coordinator
Lebanon,TN
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level Partner Success Analyst position. Ready to help the team achieve company goals.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Claims Specialist
Patriot Angels
10.2023 - 12.2023
- Responded to inquiries by answering questions, providing information, and directing customers to appropriate resources.
- Reviewed new files to determine the current status of injury claims and to develop a plan of action.
- Utilized appropriate cost containment techniques to reduce overall claim costs.
Public Relations Intern
Brooklyn Basement Records
01.2023 - 10.2023
- Helped plan and execute private, company, and client events.
- Developed original content for blog posts and website articles.
- Prepared social media posts and videos with an eye for viral content strategies.
- Created media kits and utilized promotional materials to meet specific strategic initiatives.
- Maintained and updated media contact lists and databases for ease of access.
Customer Service Representative/Lead Teller
US Community Credit Union
08.2018 - 07.2022
- Implemented customer service policies and procedures for consistent performance standards.
- Measured and improved customer satisfaction through feedback surveys and analysis.
- Implemented company policies and procedures for professional, cohesive customer care.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
Education
Bachelor of Science - Music Business
Middle Tennessee State University
Murfreesboro, TN 01.2021 - 12.2023
Skills
Compliance Management
undefinedTimeline
Claims Specialist
Patriot Angels
10.2023 - 12.2023
Public Relations Intern
Brooklyn Basement Records
01.2023 - 10.2023
Bachelor of Science - Music Business
Middle Tennessee State University
01.2021 - 12.2023
Customer Service Representative/Lead Teller
US Community Credit Union
08.2018 - 07.2022
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