Summary
Overview
Work History
Education
Skills
Timeline
Generic

Loren Palumbaro

Portsmouth,VA

Summary

Experienced and dependable worker with a track record of efficiently completing tasks in various settings. I have years of experience reading technicians job notes, and being "walked through" service calls and repairs. From this I have gained knowledge of parts, their function, and what is required to typically complete the job. My jobs have also required me to work with multiple Home Warranty Companies, requiring me to learn their policies and relay that to technicians, gain authorizations for repairs, make sure jobs were completed, and billed.

Overview

5
5
years of professional experience

Work History

Office Manager

Red Vine Services
Chesapeake, VA
01.2024 - Current
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Developed effective communication strategies between departments within the organization.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Monitored inventory levels and placed orders when needed.
  • Maintained confidential records relating to personnel matters.
  • Maintained filing system for records, correspondence and other documents.
  • Provided training to new hires on office policies and procedures.
  • Used judgment and initiative in handling confidential matters and requests.
  • Home Warranty company authorizations and billing.
  • Ordered ALL parts requested by technicians.
  • Oversee all jobs performed.

Lead Administrative Assistant

Cutting Edge Total Comfort
Chesapeake, VA
10.2019 - 07.2024
  • Followed technician notes and ordered any parts needed for jobs.
  • Worked with multiple Home Warranty companies, both authorizations and billing.
  • Ordered all stock parts.
  • Dispatched calls.
  • Managed parts orders for multiple local HVAC warehouses.
  • Researched potential vendors or suppliers to obtain competitive pricing on goods or services needed by the company.

  • Organized and maintained filing systems, both electronic and paper-based.
  • Answered multi-line phone system directing calls to appropriate personnel as necessary.
  • Handled confidential information in a discreet manner with tact and diplomacy.
  • Monitored office inventory to maintain supply levels.
  • Drove customer feedback to deliver information to management for corrective action.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Responded to customer issues to provide immediate resolution and improve retention.

Education

Basic Diploma

Churchland High School
Portsmouth, VA
06-2000

Skills

  • Administrative Support
  • Employee Supervision
  • Expense Reporting
  • Customer Service
  • Data Entry
  • Compliance Monitoring
  • Operations Management
  • Office Management
  • Customer Relations
  • Organizational Skills
  • Scheduling
  • Administrative Oversight

Timeline

Office Manager

Red Vine Services
01.2024 - Current

Lead Administrative Assistant

Cutting Edge Total Comfort
10.2019 - 07.2024

Basic Diploma

Churchland High School

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Loren Palumbaro