Loren Popoy
La Mirada,CA
Summary
Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Hospital Assistant
UCI Medical Center
Orange, CA
01.2024 - Current
- Adhered strictly to HIPAA guidelines when handling protected health information.
- Responded promptly to requests from nursing staff regarding supplies or equipment needs.
- Provided assistance to nurses in performing daily tasks such as taking vital signs, administering medications, and changing dressings.
- Observed patient conditions regularly and reported any changes to a nurse or doctor immediately.
- Ensured all infection control protocols were followed at all times while interacting with patients.
- Maintained patient charts, records, and logs for accuracy and completeness.
- Collected specimens from patients for laboratory testing and delivered them to designated locations.
- Answered phone calls from patients seeking medical advice or information about services provided by the hospital.
- Provided emotional support to family members visiting hospitalized patients.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Answered patient call signals and signal lights to determine patients' needs.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Turned and repositioned bedridden patients to prevent bedsores.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Collected specimens from patients for laboratory testing purposes.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
Certified Nursing Assistant
Right At Home Health Care
Tustin, CA
01.2012 - 04.2013
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Observed and reported unusual symptoms and changes to charge nurse.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Reported changes in patient condition to registered nurse or physician.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Used mobility devices to transport patients.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Observed patients for any changes in their physical or mental condition.
- Helped residents walk with or without self-help devices.
- Responded quickly to emergency situations involving sudden illness or injury.
- Distributed drinking water and nourishment to residents.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Assisted residents in preparing for activities and social programs.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Transported patients to treatment units, using wheelchair or strher.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
Server
Elephant Bar
La Mirada, CA
06.2009 - 04.2013
- Provided excellent customer service to ensure satisfaction.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Followed health safety guidelines when preparing and serving food products.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Greeted guests and provided menus.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Upheld high standards of sanitation in accordance with health department regulations.
- Stayed informed about daily specials, new menu items, promotions.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Accurately recorded orders on cash register and point-of-sale system.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Maintained records of transactions made during shift as required by law or company policy.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Explained menu items, describing ingredients and cooking methods upon request.
- Trained new employees to perform duties.
- Served food and beverages to patrons and confirmed complete orders.
- Stocked service areas with supplies during slow periods.
- Informed customers of daily specials and signature menu items.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Presented menus and answered questions regarding items.
- Prepared checks, itemizing total meal costs and taxes.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Filled condiments and napkin containers during slack periods.
- Set up tables in between patrons to reduce wait times.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Garnished dishes and beverages to serve visually appealing menu items.
- Responded to ad hoc cleaning duties at end of shift.
- Brought wine selections to tables with appropriate glasses and poured for customers.
Education
Associate of Arts - Vocational Nursing
American Career College
Anaheim, CA04-2013
High School Diploma -
La Mirada High School
La Mirada, CA06-2008
Skills
- Vital Signs Monitoring
- Patient Care Coordination
- Infection Control Procedures
- Critical Thinking Abilities
- Medical Terminology Proficiency
- Effective Communication Abilities
- Conflict Resolution Techniques
- Emergency Response
- Biohazard Disposal
- Basic Life Support
- Medical Terminology
- HIPAA Compliance
- Clinical Documentation
- Patient Observation
- Catheter Care
- Specimen Collection
- Health Education
- Infection Control
- Feeding Assistance
- Patient Positioning
- Injury Prevention
- Patient Assessments
- CPR Certification
- Electronic Charting
- Bedsore Prevention
- Wound Care
- Mobility Assistance
- Emotional Intelligence
- Activities of Daily Living ADL Support
- Collecting Vital Signs
- Analytical Thinking
- Task Prioritization
- Patient Care
- Calm and Level-Headed Under Duress
- Responding to Emergencies
- Professionalism
- Empathy and Compassionate Care
- Oral Hygiene
- Blood Sugar Monitoring
- Quick Problem Solver
- Heavy Lifting
- Continuous Improvement
- Patient Care Quality
- Vital Signs
- Observation Documentation
- Electronic Recordkeeping
- Adaptability
- Output Monitoring and Reporting
- Reliability
- Catheter Monitoring
- Team Collaboration
- Self Motivation
- Inpatient Care
- Problem-Solving
- Emotional and Social Support
- Goal Setting
- Symptom Documentation
- Family Communication
- Transporting Patients
- Active Listening
- Calm Under Stress
- Effective Communication
- Monitoring Fluids
- Patient Management
Accomplishments
- Nominated for 3 daisy awards
- Nominated for Nursing Assistant of the Year in 2020
Certification
- Licensed Vocational Nurse
- License Number:738861
- IV Therapy and Blood Withdrawal Certified
- BLS Certified
Timeline
Senior Hospital Assistant
UCI Medical Center
01.2024 - Current
Certified Nursing Assistant
Right At Home Health Care
01.2012 - 04.2013
Server
Elephant Bar
06.2009 - 04.2013
Associate of Arts - Vocational Nursing
American Career College
High School Diploma -
La Mirada High School
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