Loren Quidachay
Santee,CA
Summary
Personable and upbeat, bringing strong interpersonal skills and positive attitude to customer interactions. Knowledgeable about product merchandising and point-of-sale systems, with knack for identifying customer needs and providing tailored recommendations. Dedicated to driving sales and enhancing customer satisfaction.
Overview
10
10
years of professional experience
Work History
Lead Retail Sales Associate
Caked Bakery
8680 Miralani Dr., San Diego CA 92126
05.2022 - Current
- Mentored team members to enhance customer service skills and improve sales performance
- Established multiple pop-up events, proficiently assisted over 100s of customers. Ensuring customer satisfaction and improving customer retention
- Oversaw daily operations, ensuring efficient workflow and adherence to company standards.
- Analyzed sales data to identify trends, informing inventory management and promotional strategies.
- Collaborated with management on strategic initiatives to boost store profitability and customer satisfaction.
- Resolved customer inquiries and complaints effectively, maintaining high levels of customer loyalty.
- Participated in team meetings to discuss sales targets, strategies for improvement, and methods for increasing overall performance.
- Handled cash register operations accurately, processing transactions efficiently while adhering to company policies.
- Provided exceptional customer service, leading by example for junior associates in delivering memorable interactions.
Food Service Worker
San Diego Zoo
2920 Zoo Dr
06.2020 - 05.2022
- Assisted with inventory management, ensuring stock was available for daily operations.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
Supervisor of Event Operations
Picnic People
San Diego
06.2016 - 09.2019
- Oversaw logistical planning and execution for various events to enhance client experience and operational efficiency.
- Managed on-site personnel, facilitating training sessions and providing support to maintain superior operational performance.
- Enhanced client satisfaction by implementing consistent communication strategies and proactive problem-solving during planning phases.
- Facilitated training sessions for team members to ensure sustained high productivity and performance levels.
- Coordinated logistics for diverse events with attendances from 50 to 200 clients, ensuring seamless execution and client satisfaction.
Education
Bachelor of Arts - Biology With An Emphasis in Zoology
San Diego State University
San Diego, CA05-2022
Skills
- Quick learner
- Strong work ethic
- Positive attitude and energy
- Teamwork and collaboration
- Strong communication and interpersonal skills
- Multitasking
- Adaptability and flexibility
- Positive customer engagement
- Engaging with diverse customers
- Project management
- Vendor relationship management
Timeline
Lead Retail Sales Associate
Caked Bakery
05.2022 - Current
Food Service Worker
San Diego Zoo
06.2020 - 05.2022
Supervisor of Event Operations
Picnic People
06.2016 - 09.2019
Bachelor of Arts - Biology With An Emphasis in Zoology
San Diego State University