Summary
Overview
Work History
Education
Skills
Timeline
Generic

Loren Salku

Norwalk,CT

Summary

Dedicated, results-driven IT sales and solutions engineering professional with extensive experience in sales engineering, customer success, technical support, and IT management. Proven track record of driving ARR growth, customer retention, and technical adoption across enterprise and mid-market segments. Skilled in enterprise solution design, presales enablement, IT infrastructure management, and cybersecurity solutions, with a history of earning top global rankings, awards, and recognition.

Overview

12
12
years of professional experience

Work History

Senior Solutions Engineer

01.2025 - Current
  • Ranked Top 3 SEs worldwide in ARR (Q1 2025), achieving 145% of goal.
  • Achieved #1 globally in ARR closed across SE organization (Q2 2025), surpassing 200% of goal.
  • Delivered technical solution design, enterprise solution architecture, and business continuity planning.
  • Skills: Technical Solution Design
  • Enterprise Solution Design
  • Business Continuity
  • Network Administration
  • Firewalls

Solutions Engineer

01.2024 - 06.2025
  • $7M Total ARR attainment with an average daily activity rate of 181% of goal.
  • Achieved the highest conversion rate in North America (64%).
  • Awards: Rookie of the Year, Highest Conversion Rate (First Year).
  • SME for all backup offerings; collaborated with product teams on improvements and feature rollouts.
  • Trained global presales teams on K365 Endpoint & User; SME for SaaS Alerts integration.
  • Skills: Sales Engineering
  • SaaS
  • Azure
  • VMware
  • Linux
  • Security Operations
  • EDR
  • AV
  • RMM
  • Backup & Disaster Recovery

Customer Success Engineer

11.2022 - 01.2024
  • Drove product evaluations, onboarding, and adoption across enterprise accounts.
  • Enhanced solution implementation and ensured competitive differentiation in presales.
  • Skills: Product Evaluations
  • Azure
  • SaaS Implementation
  • Competitive Differentiation

Partner Success Manager

05.2022 - 11.2022
  • Managed 550+ partner accounts, driving retention and upsell growth.
  • Designed success plans to address dissatisfaction, escalations, and adoption gaps.
  • Proactively engaged through webinars and campaigns to increase product usage.
  • Skills: Competitive Differentiation
  • Customer Retention
  • Success Planning

Blue Technical Support Expert

Datto
10.2018 - 05.2022
  • Delivered advanced support for large Unified Continuity fleets within Datto’s elite Blue Diamond program.
  • Promoted after consistently excelling in customer service and technical resolution.
  • Supported enterprise partners with disaster recovery, system optimization, and complex troubleshooting.
  • Skills: Incident Response
  • Root Cause Analysis
  • Windows
  • Linux
  • VMware
  • Azure
  • Hyper-V
  • Disaster Recovery

Technical Support

Tennis CT
03.2020 - 01.2022
  • Managed computer system performance and user technical issues.
  • Installed and repaired hardware/software; performed diagnostics and system upgrades.

IT Manager

Fabricare Cleaners
01.2014 - 06.2020
  • Led IT infrastructure projects, including system design, deployment, and optimization.
  • Defined IT strategy, architecture, and processes for company-wide operations.
  • Assessed vendors and deployed new hardware/software solutions.

Technical Support Expert

Datto
07.2018 - 10.2018
  • Handled inbound support requests via chat, phone, and email.
  • Authored knowledge base articles to close knowledge gaps.
  • Led live Disaster Recovery scenarios (bare-metal restores, virtualization, image exports).

Education

Associate of Science - Computer Network Technology

Porter and Chester Institute
Norwalk, CT
01.2019

Skills

  • Technical Expertise: SaaS
  • Azure
  • VMware
  • Hyper-V
  • Proxmox
  • Linux
  • ZFS
  • Disaster Recovery
  • Security Ops (SOC, EDR, AV, RMM)
  • Networking & Firewalls
  • Sales & Customer Success: ARR Growth
  • Sales Engineering
  • Partner Enablement
  • Competitive Differentiation
  • Customer Retention
  • RFP Support
  • Professional Skills: Relational Intelligence
  • Adaptability
  • Problem-Solving
  • Bilingual (Albanian)
  • Organizational Accuracy
  • Stakeholder management
  • Customer engagement
  • Software development
  • Requirements gathering
  • Network architecture
  • Cybersecurity
  • Strategic thinking

Timeline

Senior Solutions Engineer

01.2025 - Current

Solutions Engineer

01.2024 - 06.2025

Customer Success Engineer

11.2022 - 01.2024

Partner Success Manager

05.2022 - 11.2022

Technical Support

Tennis CT
03.2020 - 01.2022

Blue Technical Support Expert

Datto
10.2018 - 05.2022

Technical Support Expert

Datto
07.2018 - 10.2018

IT Manager

Fabricare Cleaners
01.2014 - 06.2020

Associate of Science - Computer Network Technology

Porter and Chester Institute

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