Loren Scott-Brown
Charlotte,NC
Summary
Dynamic and results-driven customer service professional with a robust background across diverse industries. Proven track record as a collaborative team player, equipped with a positive demeanor and adept at establishing strong rapport with clients. Demonstrates a commitment to ensuring customer satisfaction and contributing to organizational success. Specializes in driving quality, optimizing processes for efficiency, and maintaining a focus on speed. Possesses excellent communication skills, coupled with an energetic and results-oriented approach. Adept at developing meaningful relationships, cultivating strategic partnerships, and driving business growth.
Overview
16
16
years of professional experience
Work History
Club Lounge Attendant
Marriott International, Inc.
Charlotte, NC
01.2024 - Current
- Demonstrated strong communication skills when liaising between kitchen staff members and front-of-house personnel, ensuring efficient coordination of meal preparation services.
- Collaborated with management on implementing new policies and procedures for improved lounge operations.
- Contributed to increased customer satisfaction ratings by maintaining a clean, organized, and well-stocked Club Lounge area.
- Addressed guest concerns promptly and professionally, resulting in timely resolution and enhanced satisfaction levels.
- Excelled at multitasking; simultaneously managed multiple responsibilities such as greeting guests, answering inquiries, monitoring inventory levels, and overseeing general lounge upkeep as needed.
- Assisted in training new Club Lounge Attendants for seamless integration into the team and high-quality service delivery.
Flight Attendant
United Airlines
Chicago, IL
06.2015 - Current
- Inspect the interior of aircraft prior to, during, and after flights to make sure emergency equipment is in place
- Operate in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures
- Maintain firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears, and provide a secure environment
- Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.
- Served beverages and food items and provided key information about offerings to passengers during flights.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Provided assistance to disabled passengers when necessary.
- Offered answers to passengers' questions and resolved issues that arose during flights.
Customer Service Representative/Accountant
Harris Teeter
Charlotte, NC
08.2008 - 06.2015
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Processed refunds, money orders, western unions, and lottery payouts with accuracy and efficiency
- Investigated and resolved internal accounting variances to keep records current
- Applied mathematical abilities on a daily basis to calculate and check figures in all areas of accounting systems.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
Education
Bachelor of Science - Kinesiology
University Of North Carolina at Charlotte
06.2015
Skills
- Emergency Care
- Conflict Resolution
- Schedule Management
- Problem-Solving
- Punctual and Dependable
- Multitasking and Organization
- Money Handling
- Cleanliness and Sanitation
- Hospitality Service Expertise
- Safety and Compliance
- Inbound and Outbound Calling
Timeline
Club Lounge Attendant
Marriott International, Inc.
01.2024 - Current
Flight Attendant
United Airlines
06.2015 - Current
Customer Service Representative/Accountant
Harris Teeter
08.2008 - 06.2015
Bachelor of Science - Kinesiology
University Of North Carolina at Charlotte