Loren Scott-Brown
Charlotte,NC
Summary
Dynamic and results-driven customer service professional with a robust background across diverse industries. Proven track record as a collaborative team player, equipped with a positive demeanor and adept at establishing strong rapport with clients. Demonstrates a commitment to ensuring customer satisfaction and contributing to organizational success. Specializes in driving quality, optimizing processes for efficiency, and maintaining a focus on speed. Possesses excellent communication skills, coupled with an energetic and results-oriented approach. Adept at developing meaningful relationships, cultivating strategic partnerships, and driving business growth.
Overview
16
16
years of professional experience
Work History
Club Lounge Attendant
Marriott International, Inc.
01.2024 - Current
- Demonstrated strong communication skills when liaising between kitchen staff members and front-of-house personnel, ensuring efficient coordination of meal preparation services.
- Collaborated with management on implementing new policies and procedures for improved lounge operations.
- Contributed to increased customer satisfaction ratings by maintaining a clean, organized, and well-stocked Club Lounge area.
- Addressed guest concerns promptly and professionally, resulting in timely resolution and enhanced satisfaction levels.
- Excelled at multitasking; simultaneously managed multiple responsibilities such as greeting guests, answering inquiries, monitoring inventory levels, and overseeing general lounge upkeep as needed.
- Assisted in training new Club Lounge Attendants for seamless integration into the team and high-quality service delivery.
Flight Attendant
United Airlines
06.2015 - Current
- Inspect the interior of aircraft prior to, during, and after flights to make sure emergency equipment is in place
- Operate in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures
- Maintain firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears, and provide a secure environment
- Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.
- Served beverages and food items and provided key information about offerings to passengers during flights.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Provided assistance to disabled passengers when necessary.
- Offered answers to passengers' questions and resolved issues that arose during flights.
Customer Service Representative/Accountant
Harris Teeter
08.2008 - 06.2015
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Processed refunds, money orders, western unions, and lottery payouts with accuracy and efficiency
- Investigated and resolved internal accounting variances to keep records current
- Applied mathematical abilities on a daily basis to calculate and check figures in all areas of accounting systems.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
Education
Bachelor of Science - Kinesiology
University Of North Carolina at Charlotte
06.2015
Skills
- Emergency Care
- Conflict Resolution
- Schedule Management
- Problem-Solving
- Punctual and Dependable
- Multitasking and Organization
- Money Handling
- Cleanliness and Sanitation
- Hospitality Service Expertise
- Safety and Compliance
- Inbound and Outbound Calling
Timeline
Club Lounge Attendant
Marriott International, Inc.
01.2024 - Current
Flight Attendant
United Airlines
06.2015 - Current
Customer Service Representative/Accountant
Harris Teeter
08.2008 - 06.2015
Bachelor of Science - Kinesiology
University Of North Carolina at Charlotte