Loren Smith
Las Vegas,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Leading the Way/Leadership Development
Delta Air Lines, Inc
Las Vegas, NV
12.2023 - Current
- Managed daily operations of service teams to ensure customer satisfaction and successful completion of projects.
- Organized periodic meetings with the service team to discuss challenges and successes.
- Provided guidance to the frontline team members regarding operational issues encountered during their work assignments.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Pitched in to complete various duties during peak periods or employee absences.
- Monitored employee performance through key metrics analysis.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to extend knowledge of various company programs.
Red Coat
Delta Air Lines, Inc
Las Vegas, NV
08.2013 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and welcoming service.
- Worked successfully with a diverse group of coworkers to accomplish station goals.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Assisted with customer requests and answered questions to improve survey scores.
- Maintained schedule of work assignments to meet operational needs.
- Accurately submit incident reports when needed.
- Practice safety and conscious behavior in all aspects of the operation and conduct safety observations.
Customer Service Agent
Delta Air Lines, Inc
Detroit, MI
06.2004 - 08.2013
- Assisted customers with check in process. Verified and processed destination of checked luggage.
- Verified international documentation.
- Processed all applicable fees related to passenger reservations.
Education
Computer Technology
National Institute of Technology
Southfield, MI12-2002
High School Diploma -
Crockett High School
Detroit, MI06-2000
Skills
- Leadership
- Problem-Solving
- HAZMAT/Dangerous Goods Training
- CRO Certified
- GSC Certified
Timeline
Leading the Way/Leadership Development
Delta Air Lines, Inc
12.2023 - Current
Red Coat
Delta Air Lines, Inc
08.2013 - Current
Customer Service Agent
Delta Air Lines, Inc
06.2004 - 08.2013
Computer Technology
National Institute of Technology
High School Diploma -
Crockett High School