Maintenance Technician
Greystar Property Management
Tempe, AZ
03.2024 - 08.2024
- Maintained updated records of all installed communication systems.
- Maintained records of troubleshooting activities and customer interactions.
- Identified root cause of technical issues and developed solutions.
- Managed inventory of spare parts used for repairs or replacements.
- Resolved service requests by individually troubleshooting and addressing user issues.
- Maintained positive working relationship with fellow staff and management.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
- Collaborated with other departments to ensure timely resolution of customer inquiries.
- Evaluated existing processes, procedures, and policies to determine where improvements could be made.
- Conducted research into industry best practices for problem-solving approaches.
- Responded promptly to inquiries regarding product or service issues, providing timely updates as needed.
- Identified potential risks associated with projects and developed mitigation plans accordingly.
- Maintained accurate records of all service requests, including troubleshooting steps taken and outcomes.
- Developed strategies for improving customer experience by proactively addressing potential obstacles or difficulties.
- Identified and analyzed complex problems to develop effective solutions.
- Coordinated efforts between multiple teams within the organization when developing solutions for complex problems.
- Analyzed complex issues to identify root causes and implemented effective solutions.
- Negotiated with suppliers and vendors to resolve external challenges efficiently.
- Implemented best practices related to time management techniques across teams within organization.
- Provided guidance to team members on how to effectively manage their time in order to meet deadlines.
- Conducted regular reviews with team members in order to review performance and provide feedback.
- Developed and implemented processes to optimize time management and ensure compliance with deadlines.
- Monitored progress of projects, identified areas of improvement, and recommended solutions to improve efficiency.
- Ensured all project-related documents are up-to-date before submitting them for approval.
- Made minor electrical repairs involving switches, outlets and light fixtures.
- Maintained a clean workspace by disposing of scrap wood properly.
- Measured materials accurately with tape measure or rulers.
- Performed repairs to doors, frames, and hardware including locksets, closers, hinges and thresholds.
- Installed new doors and door frames in accordance with blueprints and schematic drawings.
- Applied finishes such as paint or stain on finished carpentry projects.
- Inspected buildings for damage or deterioration of fixtures, furniture, walls and ceilings.
- Repaired or replaced damaged or defective parts using power tools and equipment.
- Shaped or cut materials to proper measurements using hand tools, machines or power saws.
- Installed cabinets, base cabinets and crown molding.
- Ensured that all safety protocols were followed while performing maintenance tasks.
- Cleaned work areas after completing repair projects.
- Ordered replacement parts as needed from approved suppliers and vendors.
- Participated in regular staff meetings to discuss progress on ongoing projects.
- Replaced worn or defective parts in machines, using hand tools and power tools.
- Stored spare parts safely in designated areas according to company policy.
- Followed all safety guidelines when working with hazardous materials such as chemicals or fuels.
- Changed HVAC filters and cleaned condensation drains to perform preventive maintenance on HVAC systems.
- Read and interpreted equipment and work orders to properly perform required maintenance services.
- Collaborated with building managers to assess ongoing needs and plan preventive maintenance schedules.
- Cleared clogged drains and replaced valves, faucets and fixtures.
- Ensured proper operation of water pumps, valves, tanks and other related equipment.
- Kept up-to-date on industry standards for safety guidelines.
