Loren Wolford
Akron
Summary
Proven customer service expert from Pet Supplies Plus/Officemax, adept in cash handling and fostering positive customer relations. Demonstrated work ethic through maintaining the highest customer survey scores and achieving multiple employee of the month recognitions. Excels in team collaboration and time management, ensuring tasks meet quality standards and deadlines efficiently.
Overview
12
12
years of professional experience
Work History
Content Moderator/Assistant
Trixshot LLC
04.2024 - Current
- Monitored user interactions to uphold platform safety and integrity.
- Documented trends in content violations by compiling reports for management.
- Assessed flagged content for appropriateness to maintain platform standards.
- Enhanced user experience by moderating content discussions and resolving disputes.
- Supported user satisfaction through prompt resolution of reported concerns regarding offensive or inappropriate material.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Provided assistance and answered questions for viewers, as well as running events for the community.
Cashier/Customer Service Associate
Pet Supplies Plus/Officemax
03.2013 - 03.2016
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Maintained highest customer survey scores, multiple employee of the month recognitions.
Clerical Assistant
The Ampersand Group
09.2016 - 03.2020
- Organized files and maintained document management system for easy access.
- Processed incoming and outgoing mail, ensuring timely distribution.
- Updated databases and maintained accurate records for various projects.
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Ensured accuracy in data entry tasks, resulting in improved record-keeping and reduced errors.
- Prioritized daily tasks effectively to meet deadlines consistently without compromising quality or detail.
Education
Did Not Finish - Criminal Justice
Kent State University
Kent, OHHigh School Diploma -
Cuyahoga Falls High School
Cuyahoga Falls, OH05.2011
Skills
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Positive professional demeanor
Timeline
Content Moderator/Assistant
Trixshot LLC
04.2024 - Current
Clerical Assistant
The Ampersand Group
09.2016 - 03.2020
Cashier/Customer Service Associate
Pet Supplies Plus/Officemax
03.2013 - 03.2016
Did Not Finish - Criminal Justice
Kent State University
High School Diploma -
Cuyahoga Falls High School
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