Loren Young
San Angelo,TX
Summary
Accomplished and professional Customer Service Representative. Highly skilled in working in high volume customer interactions, while maintaining proper customer satisfaction. 7+ years of experience adopting proven methods to nurture client relationships, generate leads, and reach target goals.
Overview
4
4
years of professional experience
Work History
Lex Receptionist
Anywhere Works
07.2024 - Current
- Responded to inquiries from callers seeking legal and law information.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated records.
- Maintained confidentiality of information regarding clients and the law firms.
- Resolved customer problems and complaints.
State Farm Customer Service Representative
Foundever/Statefarm
05.2022 - 04.2024
- Provided primary customer support to internal and external customers.
- Provided insurance coverage review and relayed notes and information with State Farm agents to better serve the name insured.
- Managed over 90+ calls a day, displaying empathy, and maintaining SpecSat and FCR for team.
- Offered advice and assistance to customers, paying attention to special needs or wants and being a "good neighbor."
- Responded to customer requests for products, services, and company information.
Turbo Tax Customer Service Representative
SYKES
03.2021 - 07.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Compiled and prepared tax returns for TurboTax customers.
- Assisted customers in preparing their taxes and walked them through each form every step of the way.
- Gathered, organized, and accurately entered customer data in the federal and state tax returns for review
- Applied defined practices, procedures, and company policies to troubleshoot and resolve product and tax support customer inquiries.
- Answered constant flow of customer calls with minimal wait times.
- Utilized and leveraged government websites and toolkits to seek out and deliver the right answer to the customer.
Education
High School Diploma -
E.C Glass High School
Skills
- Understanding Customer Immediate Needs and concerns
- Tech and computer knowledge
- Customer Retention Strategies
- Patience and Retentiveness
- Clear Communication Skills
- Organization and meeting deadlines
- Persuasion and Writing Skills
- Ability to use positive language and build a relationship with the customers to earn loyalty
- Time Management Skills
- Empathy and Understanding
- Warm and friendly attitude to all clients
Timeline
Lex Receptionist
Anywhere Works
07.2024 - Current
State Farm Customer Service Representative
Foundever/Statefarm
05.2022 - 04.2024
Turbo Tax Customer Service Representative
SYKES
03.2021 - 07.2021
High School Diploma -
E.C Glass High School
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