Loren Zimmerman
Buena Park,USA
Summary
Dynamic IT Specialist with a proven track record at Optum, excelling in systems integration and technical troubleshooting. Adept at enhancing operational efficiency and fostering team collaboration, I successfully led application migration projects and ensured HIPAA compliance, driving significant improvements in data security and user support.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Systems Management Specialist
Optum
Eden Prairie, MN
05.2020 - 11.2025
- Collaborated with senior leadership to drive large-scale projects during company-wide migration initiatives.
- Coordinated and scheduled decommissioning activities by engaging with cross-functional teams and company personnel.
- Participated in weekly Change Management meetings to review and address system modification requests.
- Integrated and enabled AI functionality across multiple applications, enhancing operational efficiency and innovation.
- Acted as a liaison with the compliance team, leading evidence-gathering efforts to ensure ongoing HIPAA compliance.
- Maintained rigorous security standards for PII, PHI, and PCI policies, safeguarding sensitive data and supporting regulatory adherence.
- Administered and audited software licenses across the organization to ensure compliance and cost-effectiveness.
- Participated in weekly management meetings to provide departmental updates and contribute to strategic planning.
- Led application migration projects, overseeing both legacy and new systems to ensure seamless transitions.
- Managed a team on multiple projects, fostering collaboration and delivering results on time.
- Partnered with the procurement team to negotiate and secure new business agreements.
Regional Support Center - Level 3
Spectrum Cable
El Segundo, CA
06.2017 - 08.2019
- Provided advanced troubleshooting and technical support for cable and modem equipment via phone, ensuring prompt resolution of customer issues.
- Monitored technician workloads and efficiently routed service requests to optimize field operations.
- Collaborated with management to review and enhance job processes, contributing to improved employee experience and operational efficiency.
- Developed and refined reporting templates for hourly team updates, streamlining reporting procedures and increasing accuracy.
Order Management Specialist
Zones Inc.
Auburn, WA
03.2015 - 06.2017
- Designed and implemented a new Help Desk ticketing system to improve support efficiency and user experience.
- Maintained and upgraded over 1,000 computers running various operating systems (Windows 10, iOS), including hardware repairs and troubleshooting.
- Provided technical support to employees, resolving a wide range of IT issues promptly and efficiently.
- Actively participated in weekly team meetings with senior management to discuss ongoing projects and process improvements.
- Set up, deployed, and maintained end-user devices and system images to ensure smooth onboarding and operations.
- Diagnosed and resolved issues with mobile devices, supporting telehealth conferencing and remote work initiatives.
Education
Bachelor of Science - Computer Science - Focus: Computer Networking
University of Phoenix
AZ01.2018
Skills
- Hardware troubleshooting
- Application support
- Mobile device management
- System analysis
- Service desk management
- Technical troubleshooting
- Remote assistance
- Cost analysis
- Technical documentation
- Training materials development
- IT service management
- Team collaboration
- Problem solving
- Multitasking skills
- Critical thinking
- Application installations
- Troubleshooting and Diagnostics
- IT documentation
- Customer service
- Software installation
- Staff education and training
- Videoconferencing
- User credential management
- Technical support
- Data entry
- User support
- Incident tracking
- System administration
- Adaptability and flexibility
- Communication skills
- Organizational abilities
- Self-motivation
- Professional demeanor
- Zoom proficiency
- FreshService expertise
- Systems integration
- Training development
- Effective communication
Certification
• CompTIA A+ (expired)
• ServiceNow CSA (Micro certified)
• ServiceNow CSA (Micro certified)
References
References available upon request
Volunteer Experience
IT Specialist, iPride Softball, 02/25, Present, Audit and maintain distribution lists to ensure accuracy and effective communication across the organization., Analyze business opportunities and contribute to the acquisition of new clients and partnerships., Manage and update databases to support operational efficiency and data integrity.
Languages
English, Native
Timeline
Systems Management Specialist
Optum
05.2020 - 11.2025
Regional Support Center - Level 3
Spectrum Cable
06.2017 - 08.2019
Order Management Specialist
Zones Inc.
03.2015 - 06.2017
Bachelor of Science - Computer Science - Focus: Computer Networking
University of Phoenix