LORENA ACEVEDO
San Antonio,Texas
Summary
High creative, self-motivated professional with sales/ marketing and customer relation and strong bilingual (Spanish) communications. Ability to conceptualize and generate new ideas, analyze problems and develop effective solutions. A dependable team player who relates well works cooperatively with diverse backgrounds and personalities. Fast learner with demonstrated initiative and dedication to achievements of organizations goals. Focus on providing exceptional service resulting in customer satisfaction and repeated business. Computer capabilities include Windows User Microsoft, Excel Spreadsheet Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments, and social activities. Well-organized and compassionate with good relationship-building skills.
Overview
17
17
years of professional experience
Work History
Caregiver/Guardianship
Court Appointed Guardianship
San Antonio, Texas
01.2020 - 01.2025
- Assisted the client with daily living activities and personal care needs.
- Coordinated transportation for clients to medical appointments and community events.
- Maintained accurate records of client care plans and progress notes.
- Provided companionship to enhance client emotional support and social interaction.
- Administered medication as prescribed, ensuring compliance with safety protocols.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
SALES/ MARKETING/Customer Relations Specialist
Time Warner Cable
San Antonio, Texas
01.2008 - 01.2020
- Delivered exceptional customer service through effective communication and problem-solving.
- Managed customer inquiries via phone, email, and chat platforms efficiently.
- Collaborated with team members to resolve complex customer issues swiftly.
- Maintained accurate customer records in internal database systems consistently.
- Assisted in developing strategies to enhance customer satisfaction levels regularly.
- Conducted follow-up calls to ensure resolution of customer concerns effectively.
- Advised customers on company policies, procedures and regulations related to the product or service they purchased.
- Developed relationships with customers to ensure repeat business.
- Resolved customer complaints promptly and efficiently.
- Helped customers open accounts, make deposits, update information, and carry out range of routine actions.
- Upheld privacy and security requirements for customer information.
Education
Some College (No Degree) - Business Finance
Palo Alto College
San Antonio, TexasSome College (No Degree) - Agriculture Finance
Texas A&M @ Palo Alto
San Antonio, TexasSkills
- Creative
- Client relationship management
- Personal hygiene support
- Client transportation coordination
- Medication administration
- Daily living assistance
- Record keeping
- Attention to detail
- Self-motivated
- Sales
- Marketing
- Customer relations
- Bilingual (Spanish)
- Problem analysis
- Solution development
- Team player
- Cooperative
- Fast learner
- Initiative
- Dedication
- Customer service
- Computer skills
- Windows
- Microsoft Excel
Sales
- Consistently achieved high sales volume for Time Warner Cable.
- Recognized by management for sales performance, surpassing productivity levels of full-time associates at call center.
- Promoted and sold products related to cable services.
Marketing
- Organized and launched successful marketing campaign for Time Warner Cable.
- Earned top grade for comprehensive business, marketing and sales plan as well as management structure for Time Warner Cable now Spectrum.
Customer Relations
- Addressed customer inquiries, serving as informational resources and referring calls to appropriate staff for support.
- Commend by management and customers for ability to build trust and confidence, resulting in repeated business and increased sales.
- Managed Personal/Commercial Assets including Financial Banking Duties.
Career Focus
Sales/Marketing/Customer Relations
Timeline
Caregiver/Guardianship
Court Appointed Guardianship
01.2020 - 01.2025
SALES/ MARKETING/Customer Relations Specialist
Time Warner Cable
01.2008 - 01.2020
Some College (No Degree) - Business Finance
Palo Alto College
Some College (No Degree) - Agriculture Finance
Texas A&M @ Palo Alto