Summary

Overview

Work History

Education

Skills

Timeline

Lorena Acosta

El Paso,TX

Summary

Work opportunity demonstrating strong organizational and communication skills seeking to fully utilize work experience , skills, and training in a challenging work environment.

Overview

5

5

years of professional experience

Work History

Business Office Manager

The Bartlett Skilled Nursing

03.2020 - Current

Updated reports, managed accounts, and generated reports for company database.
Resolved financial discrepancies and customer billing issues with timely attention.
Ability to read and understand EOB's
Verified insurance benefits and obtained authorizations.
Toured potential clients
Completed admission paperwork with patients and family.
Assisted with medicaid applications.
Communicated with hospital staff to coordinate transfers.
Collected patient balances and copays.
Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
Completed daily census for facility.
Proficient in insurance, claims, appeals.
Entered all patient data into PointClickCare.
Managed front office supplies and inventory, placed orders as needed.
Handled phone systems and correspondence.

Education

High School Diploma -

Santa Teresa High School

Santa Teresa, NM

No Degree -

Dona Ana Community College

Las Cruces, NM

Skills

Deadline Management
Account Reconciliation
Office Management
Document Management
Computer Skills
Administration and Reporting

Customer Relationship Management
Bilingual
Time Management
Attention to Detail
Multitasking

Timeline

Business Office Manager

The Bartlett Skilled Nursing

03.2020 - Current

High School Diploma -

Santa Teresa High School

No Degree -

Dona Ana Community College