Lorena Acosta
Miami,FL
Summary
Highly motivated and adaptable professional with a strong background in leadership. Committed to contributing to employer growth and profitability through the application of my skills and abilities. Seeking a role that promotes knowledge expansion and professional development.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Dental Sales Representative
Xpdent Corp
08.2024 - Current
- Manage a sales territory of accounts, including dental offices and laboratories
- Develop strong relationships with dentists, lab technicians, and office managers. Conduct product demonstrations and training sessions on dental systems
- Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Participated in trade shows and networking events to promote the company''s services among potential clients.
- Analyzed market trends and competitor offerings, adapting strategies as needed to maintain a competitive edge in the industry.
Contact Center Supervisor
One Stop Plants
09.2020 - 12.2024
- Supervise and led a team of customer service representatives handling inquiries about plants, palm trees and nursery services
- Handled inbound and outbound calls related to plant care, product availability, and order tracking
- Manage and analyze financial transactions related to plant inventory, sales, and operational expenses. Handled and resolved issues related to orders, shipments, and plant care guidance
- Conduct regular coaching sessions and performance reviews. Managed daily operations of the customer support team, ensuring efficient service delivery.
- Collaborate with the sales and logistics teams to ensure smooth order fulfillment and timely delivery
Contact Center Trainee
One Stop Transport
10.2021 - 09.2023
- Assisted customers by answering inquiries related to truck services, maintenance, and availability
- Logged customer requests and complaints into the CRM system for follow up and resolution
- Participated in weekly team meetings to offer insights, fostering collaborative work environment.
- Process invoices, payments, and payroll. Ensured compliance with company policies and quality service standards.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Streamlined the onboarding process for new trainees, reducing time to productivity.
Register Behavioral Technician & Teacher Assistant
Carpe Diem Academy
09.2004 - 09.2017
- Proficient at implementing specialized programs for children and individuals with developmental, emotional, and intellectual activities
- Work closely with teachers, counselors, and parents to support students' academic and behavioral progress.
- Effective classroom management skills, planned & delivered engaging lessons.
- Observed behavior, collect data, measure client's independent success, calculate percentages, and report results to employer and client guardians daily
- Provided one-on-one support and guidance for clients in various settings, promoting generalization of learned skills.
- Implemented positive reinforcement strategies to encourage appropriate classroom behavior
- Enhanced communication skills for clients with autism spectrum disorder through the use of visual supports and social stories.
Dental and Medical Assistant
Oral & Maxillofacial Surgery/ Plastics Surgery/ Med Spa
06.2005 - 03.2013
- Assisted doctors with all kinds of minimally invasive surgery, open surgery and oral surgery with IV Sedation.
- Assisted in the administration of inhalation minimal sedation (nitrous oxide)
- Monitored patients undergoing conscious & deep sedation including pulse oximeters, electrocardiograms, blood pressure, pulse and respiration rate monitoring devices
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Education
Master of Science - Biomedical Sciences
Larkin Health Science Institute
Miami, FL2017
Bachelor of Science - Biology
Florida International University
Miami, FL2015
Associate of Science -
Miami Dade Community College
Miami, FL2009
High School Diploma -
Felix Varela Senior High School
Miami, FL2005
Skills
- Inventory & Order Management Software
- Microsoft Office knowledge
- Data Entry & Reporting
- Behavior modification techniques
- Medical terminology knowledge
- Quality assurance
- Administrative support
Certification
- CPR/AED trained by the American Heart Association.
- OSHA trained since 2010.
- HIPAA training since 2010.
- HIV/AIDS training since 2010.
- Certified as Behavioral therapist.
- Communication and listening workshop.
- Six-week training course in customer service.
Languages
Spanish
Native or Bilingual
Timeline
Dental Sales Representative
Xpdent Corp
08.2024 - Current
Contact Center Trainee
One Stop Transport
10.2021 - 09.2023
Contact Center Supervisor
One Stop Plants
09.2020 - 12.2024
Dental and Medical Assistant
Oral & Maxillofacial Surgery/ Plastics Surgery/ Med Spa
06.2005 - 03.2013
Register Behavioral Technician & Teacher Assistant
Carpe Diem Academy
09.2004 - 09.2017
- CPR/AED trained by the American Heart Association.
- OSHA trained since 2010.
- HIPAA training since 2010.
- HIV/AIDS training since 2010.
- Certified as Behavioral therapist.
- Communication and listening workshop.
- Six-week training course in customer service.
Master of Science - Biomedical Sciences
Larkin Health Science Institute
Bachelor of Science - Biology
Florida International University
Associate of Science -
Miami Dade Community College
High School Diploma -
Felix Varela Senior High School
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