LORENA ALIAGA AUQUI

Strategic Leadership:

• Develop and implement comprehensive quality improvement and risk management strategies to enhance patient safety, care quality, and regulatory compliance.
• Collaborate with hospital leadership to set quality and risk management goals aligned with hospital’s strategic objectives.
• Serve as liaison between clinical departments, administration, and external agencies to ensure cohesive quality and risk management efforts.
• Facilitate multidisciplinary teams to address complex quality and safety issues, fostering collaboration and effective problem-solving.
  

Quality Improvement Initiatives:

• Lead design and execution of quality improvement programs, including clinical process improvements, patient satisfaction enhancements, and safety initiatives.
• Utilize data analytics to monitor performance metrics, identify trends, and drive data-informed decisions to improve clinical outcomes.
• Track and report on key performance indicators (KPIs) related to quality and safety, providing insights and recommendations for improvement.
  

Risk Management:

• Oversee identification, assessment, and mitigation of clinical and operational risks through robust risk management frameworks.
• Conduct investigations of adverse events, near misses, and patient complaints, implementing corrective and preventive actions to address root causes.
  

Compliance and Accreditation:

• Ensure adherence to healthcare regulations, accreditation standards (e.g., Joint Commission), and internal policies.
• Prepare for and manage external audits and accreditation surveys, addressing any findings and implementing necessary improvements.
  

Staff Training and Development:

• Develop and deliver training programs for healthcare staff on quality standards, risk management practices, and compliance requirements.
• Mentor and guide quality and risk management teams, fostering culture of continuous learning and improvement.

Patient Safety

• Implement and monitor patient safety protocols and best practices to minimize risks and enhance safety culture within hospital.
• Promote patient engagement and feedback mechanisms to identify areas for improvement and address patient safety concerns.

Achievements

• Led Patient Satisfaction Committee in developing and implementing targeted strategies to enhance patient experience.
• Spearheaded initiatives that resulted in substantial increase in patient satisfaction scores from 51.3% to 81.1%.
• Collaborated with Chief Nursing Officer (CNO) to implement a comprehensive fall prevention program. Achieved a dramatic reduction in the fall rate, decreasing it from 9.44 falls per 1,000 patient days to 0.87 falls per 1,000 patient days.
• Successfully led hospital through 2 major accreditation surveys with low deficiencies
• Managed process for two Joint Commission disease-specific certifications: guided the initial certification for Parkinson's disease and secured re-certification for Stroke

• Conduction and documentation of Annual Wellness Visits (AWVs) for four different providers with 12 % increase of compliance from previous years
• Improve clinical quality metrics through optimization of workflow, implementing changes to coding and documentation, completion of EHR incentives and meaningful use
• Preparing patients for visits with physicians by taking and documenting their vitals and relaying to physician the patient's chief complaint
• Assisting in various in clinic tests and procedures which include ECG, RetinaVue testing, ABIs, ECG, ear lavages and administration of immunizations and other injections
• Preparation and collection of laboratory samples
• Office tasks such as checking patient eligibility, scheduling and calling patients
• Completion of prior authorizations for medications ordered by physicians by reviewing patient's medical history and providing pertinent information to the patient's insurance.

• Completing quality assurance evaluations of notes completed by all medical scribes in the clinic
• Conduction of monthly employee evaluations and implementation of action plan(s) as needed based on results of employee's evaluation
• Frequent communication with office manager and physicians to ensure quality expectations of the scribe program in the clinic
• Creation and completion of weekly and monthly quality reports and schedules
• Recruitment, hiring and training of new scribes for clinical site
• All duties of a regular scribe as listed below.

• Accompany physicians into the patient examination room to transcribe a history, physical exam and other aspects of the physician's visit with the patient
• Completion of medical note with proper diagnosis and plan as dictated by the physician
• Transcription of imaging, radiology, and laboratory tests previously completed by the patient and new orders placed by the physician
• Updating patient medical history and other pertinent details in a patient's chart.