Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lorena Arevalo

Farmington,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

11
11
years of professional experience

Work History

PHN

HPSJ
05.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

CSR

HPSJ
06.2022 - Current
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Streamlined communication between departments, ensuring timely resolution of customer concerns.

Medical Assistant

Community Medical Centers
11.2020 - 06.2022
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.

Medical Assistant

Valley Cancer Medical Center
07.2016 - 11.2020
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.

Lead CSR

Shell Gas Station
10.2013 - 02.2015
  • Assisted in the development of training materials to standardize employee knowledge and performance.
  • Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
  • Monitored industry trends to stay up-to-date on best practices for enhancing customer relations management techniques.
  • Acted as a liaison between clients, sales representatives, and other internal teams to ensure seamless collaboration efforts.
  • Contributed to the creation of promotional campaigns that increased brand awareness and attracted new customers.
  • Exceeded performance targets regularly by maintaining a high level of productivity and consistently delivering results.
  • Contributed ideas and practical solutions to support process improvement efforts.

Education

Medical Assisting

San Joaquin Valley College
Salida, CA
09.2016

High School Diploma -

Escalon High School
Escalon, CA
05.2013

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Dependable and Responsible
  • Multitasking
  • Computer Skills
  • Organization and Time Management

Languages

Spanish
Native or Bilingual

Timeline

PHN

HPSJ
05.2023 - Current

CSR

HPSJ
06.2022 - Current

Medical Assistant

Community Medical Centers
11.2020 - 06.2022

Medical Assistant

Valley Cancer Medical Center
07.2016 - 11.2020

Lead CSR

Shell Gas Station
10.2013 - 02.2015

Medical Assisting

San Joaquin Valley College

High School Diploma -

Escalon High School

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Lorena Arevalo