Lorena Armijo

• Self-motivated, with a strong sense of personal responsibility.
• Adhered to HIPAA regulations while handling confidential patient information.

• Provided excellent customer service to patients by answering questions regarding their dental benefits.

• Developed effective communication strategies with patients and dental providers.

• Worked collaboratively with other departments within organization like Customer Care Analyst, OHRA, And MDRAN.

• Proficiently handled high call volumes while maintaining quality service standards.

• Maintained detailed knowledge of insurance products offered by various carriers.

• Verified eligibility for members in Florida Medicaid and California Medi-Cal.

• Schedule transportation for members who need to go to dental appointments.

• Help members navigate website portal and help them get documentations from website.

• Managing 7-10 Employees.
• Interview applicants, and firing employees.
• Correct employees time punches.
• Training new employees
• Calling all Notice Of Authorizations from insurance booking appointments for them
• Handling all insurance Grievance and Record Release forms for patients and lawyers
• Managing 27 offices schedules making sure that they have a full day of production.
• Handling all insurance Grievance and Record Release forms for patients and lawyers
• Tracking call logs threw the Queue and monitor all employees phone calls.
• Helping employees with complicated phone calls.
• Maintaining Kleer inhouse financing checking if they are current on payments or collecting debt.
• Contacting Mobile Dental patients – working with Access dental to find patients in need of a dentist who can no loner travel, homeless, and foster care.
• Maintaining 27 office schedules (making sure their offices have a full production day)

• Making insurance rosters threw Liberty Dental, Access Dental and Dentical Patients for team to make their calls.

• Emergency phone line 24/7 calls. Helping patients that are in pain and need doctor prescribing medication

• Making sure that the employees are being efficient with work.

• Collecting data for monthly bonuses.

• Answered and managed incoming calls to schedule patient appointments and confirm upcoming appointments.

• Answered questions from patients about their insurance plans or benefits related to treatments provided by the dentist's office. • Received and processed payments for services rendered, including cash and credit transactions.

• Processed patient referrals and prepared necessary paperwork.

• Assisted with general administrative duties such as filing, scanning documents, entering data into computer systems, faxing forms and ordering supplies.

• Utilized strong communication skills to effectively educate patients on treatment plans and post-operative care instructions.

• Set operations policies and standards, determining safety procedures for the handling of dangerous goods.
• TBS loads to make sure drivers get paid on time.
• File load numbers, bills, and drug testing.
• Computer skills along with word and excel.
• Making trip sheets for the drivers.
• Negotiate load pay.
• Processed IFTA, Filed all paperwork daily

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Confirmed and schedule patients appointments.
• Placed new supply orders, managed inventory and restocked clerical spaces.
• Greeted visitors and patient check in appointments.
• Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
• Provided excellent customer service to create positive experiences and build patient trust.
• Communicated with insurance companies to dispute unpaid claims and verify patient coverages.