Lorena Atencia
Malden,MA
Summary
Hardworking Server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty. Experienced Server with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
6
6
years of professional experience
Work History
Server
Sugar Factory
Boston, MA
12.2023 - 07.2024
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Operated POS terminals to input orders, split bills and calculate totals.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
Bartender
Dona Habana
Boston, MA
03.2022 - 02.2024
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Upsold customers from shelf to premium brands to help boost sales.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Server
Dona Habana
Boston, MA
04.2018 - 02.2024
- Operated POS terminals to input orders, split bills and calculate totals.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Greeted customers, answered questions and recommended specials to increase profits.
- Trained new employees on restaurant procedures and plating techniques.
- Provided exceptional service to high volume of daily customers.
Skills
- Food Running
- Beverage Preparation
- Guest Engagement
- Safe Food Handling
- Dining customer service
- Menu Memorization
- Liquor, wine, and food service
- POS operation
- Point of Sale (POS) system operations
- Effective customer upselling
Languages
English
Professional
Timeline
Server
Sugar Factory
12.2023 - 07.2024
Bartender
Dona Habana
03.2022 - 02.2024
Server
Dona Habana
04.2018 - 02.2024
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