Lorena Ayala-Pinedo
El Paso,TX
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
13
13
years of professional experience
Work History
Restaurant Mnager
Oriental Hut Buffet
07.2021 - 08.2022
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations, and procedures.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Asst. Merchandiser
Burlington Coat Factory
09.2018 - 06.2021
- Answered customer questions regarding store merchandise, department information, and pricing.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Collaborated with store managers to devise store layouts and establish aesthetic appeal.
- Implemented sales strategies to generate leads and maximize profit margins.
- Developed and deployed store-level product training materials to mentor staff on new products and sales techniques.
- Collaborated with sales team to identify and fulfill customer needs.
- Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
- scheduling and hiring new employees ,cash office ,back office filling and organization ,shortage awareness ,front end operations ,back of house operations .
Operations Manager
Ross Dress For Less
07.2015 - 07.2017
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Customer Service Representative
Zales The Diamond Store
03.2014 - 07.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Store opening /Closing procedures
- Rally meetings Daily between employees
- Inventory on Daily basis
Store Manager
Rue 21
02.2010 - 03.2014
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Developed and implemented successful staff incentive programs to motivate employees.
- Oversaw inventory management through cycles counts ,audits and shrinkage control.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Education
High School Diploma -
Ysleta High School
El Paso, TX05.1989
Skills
- Staff Management
- Operations Management
- Recruitment
- Customer Engagement
- Supervisory Skills
- Organization and Prioritization
- Point of Sale (POS) System Operation
- Problem Solving
- Decision Making
- Money Handling
- Reliable and Responsible
- Team Leadership
Section name
I do treadmill at least every other Day for 30 min. I go biking on weekends to the park and running also and Dancing is also
included in my lifestyle, its really a good way to keep healthy and mentally well. In my opinion it keeps me going to include to my daily routine .
Timeline
Restaurant Mnager
Oriental Hut Buffet
07.2021 - 08.2022
Asst. Merchandiser
Burlington Coat Factory
09.2018 - 06.2021
Operations Manager
Ross Dress For Less
07.2015 - 07.2017
Customer Service Representative
Zales The Diamond Store
03.2014 - 07.2015
Store Manager
Rue 21
02.2010 - 03.2014
High School Diploma -
Ysleta High School
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