Lorena Ayon
Sacramento,CA
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.
Overview
12
12
years of professional experience
Work History
Senior Custodian
UC Davis Health
2017.10 - 2024.03
- Follow isolation precautions for infection protection
- Keep hospital clean and sanitized
- Clean patients rooms, restrooms, waiting areas and employee areas
- Use proper PPE (proper protective equipment)
- Pull heavy trash, linens and biohazard waste
- Assist with cleanings in radiology department
- Use Epic software to answer request, email and training
- Use time management skills to keep on track
- Work well in a team or independently
- Always maintain a professional and respectful manner.
- Assisted in training new custodians, helping them understand company policies and learn best practices for maintaining facilities.
- Increased customer satisfaction by responding to requests for additional cleaning services in a timely manner.
- Provided exceptional customer service to building occupants by addressing their questions or concerns in a professional and courteous manner.
- Contributed to a positive workplace atmosphere by maintaining open communication with colleagues and supervisors regarding ongoing tasks and potential issues.
Medical Biller (externship)
Coram Healthcare
2012.04 - 2012.08
- Applied HIPAA privacy and security regulations while handling patient information
- Completed and submitted appeals for denied claims
- Reviewed claims for coding accuracy
- Handled billing, waivers and claims for private and commercial clients
- Used various health record indexes and storage retrieval systems to manage medical billing
- Reviewed account information to confirm patient and insurance information is accurate and complete
- Verified patients claims, checking claim status, EOBS and scanning documents.
Education
Medical Coding -
John Hailes Medical Coding Institute
Associates Degree in Medical Billing And Coding -
Carrington College California - Sacramento
01.2009
Skills
- Excellent oral and written communication skills
- HIPPA Certified
- Typing Certificate
- Able to comprehend and navigate through multiple computer programs
- Claims processing and collections
- Data entry and patient scheduling
- Thrive in team environment as well as work independently
- Outstanding interpersonal skills and ability to maintain composure, efficiently and a positive, customer-service oriented manner during periods of peak workload, with frequent interruptions, under tight deadlines, and when interacting with customers who are ill, injured, angry, or emotionally distressed
- Ability to present a professional appearance and manner
- Remain flexible and adaptable to changes in policies and procedures
- Knowledge in Medical and Dental terminology and billing
- Telephone skills and Etiquette
- Knowledge of Health Care Insurance programs such as Medi-Cal, Medicare, HMO, PPO, fee for service, and workers compensation.
Languages
Spanish
Full Professional
Timeline
Senior Custodian
UC Davis Health
2017.10 - 2024.03
Medical Biller (externship)
Coram Healthcare
2012.04 - 2012.08
Medical Coding -
John Hailes Medical Coding Institute
Associates Degree in Medical Billing And Coding -
Carrington College California - Sacramento
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