Lorena Baltierrez

• Process, review, audit, reconcile payroll data for 1099's, hourly, and salary employees on biweekly basis.
• Implemented electronic file transfers with various TPA's and payroll data uploads.
• Ensure legal compliance with payroll, tax, and benefit laws.
• Generated voluntary deductions such as garnishments, child support orders, and tax levies.
• Maintain confidential employee personnel files.
• Designed and conducted new employee orientation to promote understanding of policies, HRIS system, and benefit options.
• Designed and implemented procedures to maintain data and plan participant confidentiality.
• Administer employee benefits such as 401k, health and life insurance, and tuition reimbursement.
• Process and complete Worker's Compensation claims.
• Review and file all leave of absence requests, reasonable accommodation requests, and disability claims.
• Evaluate and resolve inquiries from various departments, benefit carriers, and third-party administrators.
• Review and respond to unemployment claims with appropriate documentation.
• Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions.
• Receive and provide guidance to management and team members regarding employee relations.
• Guided managers and supervisors on methods for conducting accurate job evaluations, PIP's, corrective action, and separations.
• Reviewed existing policies and procedures to make recommendations for recruitment, hiring processes, and enhancing work productivity.

• Managed payroll data and processing for 2700+ multi-state employees to comply with federal, state, and local laws.
• Developed and implemented payroll procedures to streamline workflow withing payroll department and various HR departments.
• Imported time records into computer system and made adjustments to create accurate database for payroll processing functions.
• Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
• Confirmed compliance with all applicable federal, state and local payroll laws and regulations.
• Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, and retirement plan withholdings.
• Resolved payroll discrepancies quickly and successfully.
• Processed manual checks for employees in accordance with company policies.
• Collaborated with HR, accounting and benefits to confirm payroll accuracy.
• Audited monthly payroll accounting reconciliation reports.
• Reconcile quarterly reports to ensure accurate wages and tax liability.
• Created necessary reports or queries within various HRIS systems.
• Implemented and designed employee development evaluations, payroll balancing spreadsheets, and payroll trainings for management.

• Ensure sales team meets, satisfies, and surpasses client's expectations.
• Create employee schedules to align coverage with forecasted demands.
• Manage employee timecards.
• Perform new hire and termination paperwork.
• Complies with company policies, directives, and initiatives.
• Supervise staff utilizing effective communication and dynamic interpersonal skills.
• Train team members in successful strategies to meet operational and sales targets.
• Effectively coached team members to reach weekly and monthly sales goals.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Mentor team members to enhance professional development and accountability in workplace.
• Establish objectives to offer team members clear roadmap to help company achieve overall goals.
• Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services

National Honor Society