lorena barrera

• Airport Ticketing Sales Desk
• Arrival and Transfer Services
• Baggage Services
• Check-in Services
• Dedicated Passenger Services
• Gate and Departure Services
• Lost and Found Services
• Special Passenger and VIP Services
• Load Control and Communications
• Station Control
• Collaborated with customer service team members to give exceptional service throughout the entire traveling experience.

As a CSR 

• Maximized customer satisfaction by handling more than 100 customer email and telephone interactions each day.
• Receive and process payments
• Update lot (vehicle) notes in the system
• Answer multi-line telephone in a professional manner
• Face to face customer interaction
• Use company resources to gather information and offer solutions to meet customer needs
• Contact clients to obtain vehicle pick-up information
• File documents according to criteria
• Process mail incoming and outgoing per criteria
• Read and interpret various reports and documents
• Proper completion of sale documents
• Other duties as assigned

• Perform administrative duties in the office such as data entry, reports, and word processing associated with Copart documentation and service
• Perform outbound calls and emails to internal peers and current customer base.