Lorena Barrios
Disneyland Resort
Anaheim,CA
1
Language
1
Certification
9
years of professional experience
I am an experienced and detail-oriented professional with a track record in fast-paced customer service environments. Known for exceptional multitasking abilities and a commitment to skill development. Ready to leverage my expertise to drive improvements in guest experiences.
Work History
Customer Service Representative Team Lead
1 Year 10 Months- Delivered exceptional customer service, resolving inquiries and issues efficiently.
- Assisted guests in navigating park attractions and amenities to enhance their experience.
- Trained new staff on customer service protocols and Disneyland policies for consistency.
- Collaborated with team members to maintain a positive environment and promote teamwork.
- Analyzed guest feedback to identify trends and recommend improvements in service delivery.
- Mentored staff in conflict resolution techniques, enhancing overall team performance and guest satisfaction.
Waitress
5 Years 8 Months- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely food and beverage service.
- Collaborated with kitchen staff to streamline order preparation and delivery.
- Trained new waitstaff on restaurant policies and customer interaction techniques.
- Resolved guest complaints promptly, enhancing overall dining experience.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Education
High School Diploma
Skills
Customer service
Team coaching
Skill development
Attention to detail
Multitasking
Problem-solving
Certification
- CPR certified- 2020
- Fluent in Spanish
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative Team Lead
Disneyland Resort
06.2010 - 04.2012Read More
Waitress
Benihana
03.2003 - 11.2008Read More
Katellla High School
High School Diploma
Read More