Lorena Betancur

Assisted taxpayers in understanding their rights under the Internal Revenue Code.
Explained complex tax laws and procedures in an easy-to-understand manner for clients.
Responded promptly to inquiries from taxpayers regarding their accounts or questions about the filing process.
Maintained records of all client transactions and communications.
Ensured compliance with all applicable laws by staying current on changes in regulations.
Processed payments from clients for services rendered related to income tax preparation or filing fees.
Provided assistance with quarterly payroll tax filings.
Compiled financial data into organized spreadsheets or databases for analysis purposes.
Assisted in preparing and filing income tax returns for clients.
Utilized software programs to create reports based on client data.

Created reports on shipment status, delivery times, cost estimates, and other metrics.
Developed and implemented policies and procedures to ensure efficient operations of the transportation department.
Maintained records of vehicle maintenance schedules to ensure proper upkeep of fleet vehicles.
Organized training programs for staff members on safe driving practices and use of equipment.
Negotiated contracts with carriers for cost-effective shipping solutions.
Developed relationships with government agencies responsible for regulating the transportation sector.
Supervised a team of drivers, dispatchers, and customer service representatives.
Provided guidance on optimal routing strategies for shipments based on cost, time sensitivity, and other criteria.

Policy administration, claims processing, underwriting support, regulatory compliance, finance and accounting, customer service support, and legal compliance.

Office support services specialized in the area such as recordkeeping or mail distribution. Direct all support services and administrative services and facilities managers plan, direct, and coordinate activities that help an organization run efficiently.

Checking passenger’s tickets and passports against the passenger list using computerised systems. asking security questions, allocating seats and giving out boarding cards and luggage labels. Changes on theirs itinerary, given fines for those changes.