Lorena Bickham
New Orleans,LA
Summary
Capable and dedicated Warehouse Management Professional equipped to improve operations with strong attention to detail and systematic approach to maximizing efficiency. Manage highly accurate and current recordkeeping, training staff to update systems correctly and minimize errors. History of improving profits with tight cost controls and scheduling improvements. Talented Logistics Manager skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Intake Supervisor
Silocaf USA
06.2022 - Current
- Assessed clients' needs and determined eligibility for intake services.
- Coordinated with other departments to maintain smooth and efficient product flow.
- Managed team of 15 production associates, overseeing productive production processes and meeting all deadlines.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Implemented policies and standard operating procedures for continuous improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated staff performance and provided coaching to address inefficiencies.
Traveling Road Crew Manager
FHI
08.2020 - 06.2022
- Leadership of Contingency and Road Crew Operations (SRRCM, RCM, PM) scheduled and coordinated travel arrangements, via air or ground transportation
- Coordinated work schedules, time off, leave of absence and other attendance issues for road crew associates
- Assisted in directing and coordinating the safe and efficient operation of the dock, road crew work assignments and road crew performance, including managing a department, shift, or project
- Ensured all policies and procedures regarding road crew were followed
- Effectively served as liaison between FHI road crew associates, hotel personnel, host management, vendor representatives, drivers, and carrier representatives as well as FHI management
- Completed all internal documentation required for reporting daily activity, to include RC itinerary, warehouse associate's hours report, payroll information, and other necessary reporting as requested
- Enforced FHI Rules of Conduct and all other policies and procedures related to dock operations and workforce management as necessary
- Investigated violations of Rules of Conduct and disciplined associates found in violation of those rules utilizing effective social skills and “points” system
- Responded to, investigated, and resolved associate grievances and complaints
- Conducted performance appraisals of associates during participation on road crew and reporting those to the SR RC Leadership (SRRCM, RCM, PM)
- Attended periodic management training and career development workshops and seminars as required
- Trained and developed road crew handlers and other personnel as required at Home Center Staffing and Support
- Assisted in the permanent staffing of the local team, in conjunction with the Road Crew Operations team and Regional Director
- Assisted in the permanent office set-up and operational support
- Completed orientation and site certification of new associates
- Exhibited Leadership of Contingency and Road Crew Operations (SRRCM, RCM, PM) or Regional
- Director of Operations
- Properly reprimanded warehouse associates up to and including effectively recommending termination of employment
Warehouse Assistant Manager
TCI Trucking
05.2017 - 08.2020
- Ensured that warehouse facilities were kept clean and organized
- Confirmed arrival of foreign and domestic shipments
- Provided customers with tracking information
- Managed facility invoices
- Prepared weekly and monthly facility productivity reports
- Monitored incoming and outgoing facility shipments
- Prepared staff schedules and handled time off and vacation requests
- Tracked incoming and outgoing emails
- Organized daily warehouse functions
- Monitored product inventory
- Performed safety audits
- Identified and resolved operational issues
- Conducted regular employee performance reviews
- Tracked incoming and outgoing products
- Resolved customer issues within a reasonable time period
- Ensured compliance with all federal shipping regulations
- Handled shipment requests and cancellations
- Calculated import and export fees
- Ensured compliance with facility safety standards
- Managed shipping orders and invoices.
Assistant Childcare Director /New
Royal Castle CDC
06.2013 - 05.2017
- Maintained top-notch educational standards underpinned by successful policies and procedures
- Monitored students' progress and provided students and teachers with assistance in resolving any problems
- Boosted program success by recruiting well-qualified teachers and staff.
- Familiarized parents with center's policies, regulations, fees and curriculum.
- Resolved conflicts and administered corrective action to foster positive experience for children and staff.
- Adhered to budgetary guidelines to set financial goals and maintain school profitability.
Education
High School Diploma -
St. Mary’s Academy
Performance and Health Promotion, Childhood Education
University of
New Orleans (UNO)
Skills
- CPR Training
- Operate Forklift
- Staging and Sorting
- Supply Chain and Inventory Management
Certification
Safety Compliance Oversight
Employee Scheduling
Employee Training
Safety Management
Warehouse Oversight Multitasking
Employee Complaint Resolution
Employee Training
Material Handling Supervision
Timeline
Intake Supervisor
Silocaf USA
06.2022 - Current
Traveling Road Crew Manager
FHI
08.2020 - 06.2022
Warehouse Assistant Manager
TCI Trucking
05.2017 - 08.2020
Assistant Childcare Director /New
Royal Castle CDC
06.2013 - 05.2017
High School Diploma -
St. Mary’s Academy
Performance and Health Promotion, Childhood Education
University of
New Orleans (UNO)
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