Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lorena BRAVO

Miami,FL

Summary

Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.

Overview

1
1
year of professional experience

Work History

Medical Assistant

PARADISUS MEDICAL CENTER
08.2023 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
  • Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
  • Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
  • Collaborated with interdisciplinary healthcare teams to provide coordinated care.
  • Empowered patients through education on self-management techniques for chronic conditions.
  • Increased efficiency in office by implementing digital filing system for patient records.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
  • Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
  • Facilitated patient education on treatment plans and medications, improving understanding and compliance.
  • Implemented patient education program on preventative care, enhancing community health awareness.
  • Improved clinical workflow with introduction of electronic health records system.
  • Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
  • Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
  • Streamlined patient check-in process, reducing administrative burden for medical staff.
  • Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Taught patients about medications, procedures, and care plan instructions.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Oriented and trained new staff on proper procedures and policies.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Measured patient pulse oximetry.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Followed appropriate procedures to minimize patient's exposure to radiation.

Education

Bachelor of Science - Medicine (Pre-Medicine)

Universidad De Ciencias Medicas De Matanzas
Cuba Matanza
06.2019

Skills

HIPAA Compliance

Patient Scheduling

Customer Service

Medical terminology knowledge

Medical Terminology

Vital Sign Monitoring

Vital signs monitoring

EMR / EHR

Direct Patient Care

Clinical Documentation

Patient-focused care

Data Entry

Phlebotomy

Reliable team player

Procedure Assistance

Electronic Health Records

Electronic Medical Records

Compassionate

CPR

Immunization Administration

Phlebotomy Techniques

Specimens collection and processing

Patient Assessments

Medical Procedures

Professionalism and Ethics

Maintaining confidentiality

Insurance Verification

Appointment Setting

Compassionate caregiver

Patient Care Coordination

Sterilization techniques

Anatomy and Physiology Knowledge

Medical supply inventory

Equipment Sterilization

Medical office administration

Sterile technique

Complex Problem-Solving

Fluent in [Languages]

Trustworthy companion

Adaptable

Patient Relations

Patient Management

OB/GYN procedures

Simple dressings

Prioritizing stat orders

Knowledge of EKG rhythm interpretation

Inventory Management

Professional Bedside Manner

Payment Collection

Medical terminology in [Languages]

Medical billing and coding

Monitoring patient progress

Diagnostic Procedures

Valid [State] driver's license

Medical Office Management

Emergency Response Preparedness

Healthcare Software Proficiency

Indirect Patient Care

Reliable transportation

Companionship and emotional support

Laboratory maintenance

Medical Equipment Operation

Family Education

Emergency procedures understanding

Diagnostic Testing Assistance

Lab Equipment Operation

Patient bathing

Lab equipment calibration

Antigen testing

Hospice Care

Customer Relationship Management (CRM)

Wound care specialist

pH testing

Electrocardiographic rhythm recognition

Orthopedic splints

Patient Feeding

Dementia and Alzheimer's knowledge

Needs assessments

Patient oral care

Diagnostic equipment expertise

Respiratory therapy functions

Chronic Disease Management

Neurology assessments

[Type] coding

Tube feedings and medications familiarity

Therapeutic procedures

Emergency Room Procedures

Languages

English
Elementary

Timeline

Medical Assistant

PARADISUS MEDICAL CENTER
08.2023 - Current

Bachelor of Science - Medicine (Pre-Medicine)

Universidad De Ciencias Medicas De Matanzas
Lorena BRAVO