Lorena Buitureida

• Analyzed applicant profiles and facilitated interviews to identify and recruit top talent for team development.
• Conducted onboarding training for new staff, focusing on operational procedures, customer service excellence, and adherence to company policies.
• Lead a team of 10, implementing performance coaching strategies to deliver exceptional service and meet daily goals.
• Oversaw scheduling operations for a 100-employee store. Managed timesheet accuracy and approval of time-off requests to support payroll operations and employee needs.
• Oversaw back-office operations with a focus on daily cash management. Directed the submission of daily bank deposits and coordinated change orders from the bank. Investigated cash shortages, and inventory shrinkage to maintain operational integrity.
• Directed task distribution during high-traffic intervals to ensure seamless operations and sustained employee productivity.
• Developed and enforced procedures to maintain store cleanliness, stock levels, and organization, improving overall operational workflow.
• Directed task distribution during high-traffic intervals to ensure seamless operations and sustained employee productivity.
• Led quarterly customer service meeting to review performance and set goals for improvement.

Customer Service Representative (October 2016-February 2020)

• Implemented effective sales strategies to consistently exceed targets and meet business goals.
• Resolved customer inquiries through various communication channels, ensuring timely and effective solutions.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.