Lorena Calvillo
Seguin,Texas
Summary
Intake Specialist offering 5 years of experience in conducting intake interviews and summarizing data with speed and efficiency. Connects with clients easily to provide thoughtful and compassionate assistance. Manages client files and prioritizing tasks to achieve optimal productivity. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Intake Coordinator position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Physician Liaison
Digital Telehealth Solutions
09.2016 - Current
- Identified decision makers within organizations, made appointments and engaged with these individuals to cultivate referral opportunities.
- Provided details on building referrals and managed relationships with physicians.
- Developed highly effective communication, interpersonal and persuasion skills, which were used for interacting with people of all different backgrounds and cultures.
- Documented all correspondence with practitioners' office staff and kept accurate records using Coordination Centric.
- Brought stability to analytics group and delivered sustainable data for use with primary care physicians on cost of care strategies.
- Developed monthly Billing Reports sent to practitioner offices with informative about there patients and suggestions for enrolling new patients.
- Cultivated strong relationships with Billing representatives for physician to ensure billing successfully.
- Provided new accounts with 30-50 patients to start with.
- Increased revenues and supported business goals by developing public relations strategies.
- Managed relations for organizations to produce successful results.
Intake Coordinator
Digital Telehealth Solutions
San Antonio, TX
2016.09 - Current
- Completed intake assessment forms and filed clients' charts.
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Supported office staff and operational requirements with administrative tasks.
- Entered referrals into appropriate system based on type of referral obtained.
- Organized paperwork such as charts and reports for office and patient needs.
- Assessed clients' needs and determined eligibility for intake services.
- Built relationships with physicians office managers for timely referrals.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
- Streamlined intake systems, resulting in reduced errors and improved speed.
- Worked with clinical and operations teams to facilitate client placement and obtain appropriate services for clients.
- Trained and supervised new intake staff to deliver high-quality client care.
- Attended case reviews and provided feedback on client progress.
- Managed over 30-40 calls per day.
- Enhanced office productivity by handling high volume of callers per day
- Maintained accurate, up-to-date client records for reliable reference and communications.
- Coordinated multidisciplinary teams to facilitate and deliver necessary client services
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
- Worked with multiple departments to check proper billing information.
Certified Nursing Assistant
Advocate Home Health
01.2014 - 12.2016
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Documented patient information and care activities in electronic health record.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Educated patients and family members on best home care practices for healing and recovery.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Followed directions of licensed nurses to administer medications and treatments.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Supported needs of 12+ residents under long-term care.
Certified Nursing Assistant
All Your Home Health
11.2012 - 01.2014
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Educated patients and family members on best home care practices for healing and recovery.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Certified Nursing Assistant
MaxMed Home Health
10.2011 - 11.2012
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Educated patients and family members on best home care practices for healing and recovery.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Documented patient information and care activities in electronic health record.
- Facilitated personal hygiene management, feeding and ambulation.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Supported needs of 12+ residents under long-term care.
Certified Nursing Assistant
HealthSouth Rehabilitation
10.2005 - 10.2009
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Educated patients and family members on best home care practices for healing and recovery.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Upheld infection control and prevention policies across different patient-facing areas.
- Transported patients between rooms and appointments or testing locations.
- Followed directions of licensed nurses to administer medications and treatments.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
- Supported needs of 12+ residents under long-term care
Education
No Degree -
Texas Careers
San Antonio, TX07.2008
High School Diploma -
John F. Kennedy High School
San Antonio, TX06.1989
Skills
- Taking Client Histories
- Client Screening
- Payment Plan Options
- Employee Timesheet Processing
- Intake Assessment
- Prepare Reports
- CPT Coding
- Information Updates
- Program Requirements
- Diagnostic Evaluation
- Collecting Intake Information
- Eligibility Reviews
Timeline
Physician Liaison
Digital Telehealth Solutions
09.2016 - Current
Intake Coordinator
Digital Telehealth Solutions
2016.09 - Current
Certified Nursing Assistant
Advocate Home Health
01.2014 - 12.2016
Certified Nursing Assistant
All Your Home Health
11.2012 - 01.2014
Certified Nursing Assistant
MaxMed Home Health
10.2011 - 11.2012
Certified Nursing Assistant
HealthSouth Rehabilitation
10.2005 - 10.2009
No Degree -
Texas Careers
High School Diploma -
John F. Kennedy High School
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