Lorena Campos
Van Nuys,CA
Summary
Highly organized and customer-focused professional with a strong background in customer service. Seeking a new position to utilize my excellent customer service skills, attention to detail, and the ability to work in a fast-paced environment. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Wells Fargo
02.2023 - Current
- Processed customer transactions, including deposits, withdrawals, and check cashing, while ensuring accuracy and compliance with banking procedures
- Balanced cash drawers daily and resolved any discrepancies promptly
- Assisted customers with account balances, transaction history, and other bank products; promoted and sold additional products
- Resolved customer complaints effectively to maintain high customer satisfaction
- Collaborated with team members to ensure smooth operations and efficient customer service.
Customer Service Representative
Williams Sonoma
04.2020 - 02.2023
- Answered incoming calls and emails, providing front-line customer support or assistance with product and service transactions
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Escalated customer concerns, issues, and requirements to supervisors for immediate rectification
- Developed effective strategies to optimize efficiency and meet customer expectations
- Organized customer information and account data for business planning and customer service process.
Front Desk Agent
Sheraton Hotel
02.2016 - 04.2020
- Answered telephones inquiries and offered appropriate reservation options based on expected attendees when coordinating events
- Promoted loyalty by signing customers up for rewards programs and encouraged repeat stays through exceptional service
- Posted charges, updated accounts, and issued bills to departing guests
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
Education
Medical Assistant Certificate -
UEI
El Monte, CA11.2012
High School Diploma -
Rosemead High School
Rosemead, CA06.2010
Skills
- Proficient in Microsoft Office: MS Word, Excel, PowerPoint, Access, Outlook
- Experienced in using B2B software such as Salesforce, Slack, Zoom, Microsoft Teams, DocuSign, and Dropbox
- Ability to multitask, organize, and problem-solve independently
- Clerical experience with knowledge of office equipment and procedures
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Wells Fargo
02.2023 - Current
Customer Service Representative
Williams Sonoma
04.2020 - 02.2023
Front Desk Agent
Sheraton Hotel
02.2016 - 04.2020
Medical Assistant Certificate -
UEI
High School Diploma -
Rosemead High School