Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Lorena Carbajal

Houston,TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Committed and hardworking front end supervisor with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

Oportun Inc
Houston , Texas
08.2012 - 03.2024
  • Reviewed and validated details of loan applications and closing documentation.
  • Resolved problems, improved operations and provided exceptional service.
  • Set up, stored and updated customer files, department records and regulatory paperwork.
  • Produced and submitted completed loan applications.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services and company information.
  • Disbursed over 150 loans per month. Offered auto pay and other payment options.

Store Supervisor

Sellers Bros Food Market
Houston , Texas
05.2004 - 09.2008
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
  • Answered questions about store policies and addressed customer concerns.
  • Reviewed daily financial records and reports and identified deficiencies in need of attention.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record all transactions accurately and efficiently.
  • Balanced cash registers at the end of business day. Performed cash pick-ups every 30 min to and hour.
  • Assisted new hires with training.

Education

High School Diploma -

Jesse H Jones HS
Houston, TX
05.2004

Skills

  • Creative Problem Solving
  • Courteous with Strong Service Mindset
  • Multitasking and Prioritization
  • Order and Refund Processing
  • Refunds and Returns Management
  • Inbound and Outbound Calling

Accomplishments

  • Supervised team of over 50 staff members.
  • Trained 30 new hires per month on sales and service techniques.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Customer Service Representative

Oportun Inc
08.2012 - 03.2024

Store Supervisor

Sellers Bros Food Market
05.2004 - 09.2008

High School Diploma -

Jesse H Jones HS

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Lorena Carbajal