Lorena Castellon
New Carrollton,MD
Summary
Versatile and dynamic professional with a proven track record at Maryland University College Park, excelling in roles requiring exceptional customer service and stress tolerance. Known for enhancing guest experiences and streamlining operations, I bring strong communication skills and food safety knowledge. Achieved notable improvements in customer satisfaction and operational efficiency, underscoring a commitment to excellence and teamwork. Experienced with providing exceptional service at large and small events. Utilizes strong multitasking abilities to ensure timely and accurate service. Track record of maintaining high standards in fast-paced environments.
Overview
34
34
years of professional experience
Work History
Catering Server
Maryland University College Park
04.2007 - Current
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Enhanced guest experience by providing exceptional service during catered events.
- Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
- Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Received positive feedback from clients regarding attention to detail, promptness, and overall professionalism during catered events.
Title Coordinator
B&G Automundo Inc Automotive
07.2004 - 03.2007
- Contributed to increased revenue by consistently delivering high-quality service that resulted in repeat business from satisfied clients.
- Reduced turnaround time for title clearance by diligently reviewing property records and identifying potential issues.
- Assisted in training new Title Coordinators, sharing knowledge and expertise to improve department performance.
- Conducted thorough research on property ownership history, uncovering vital information for accurate title representation.
- Maintained up-to-date knowledge of industry trends and changes, applying new insights to daily tasks.
- Supported successful completion of closings by preparing accurate final documents such as deeds and mortgage notes.
- Developed a reputation for excellence within the company by consistently meeting and exceeding performance goals.
- Expedited the closing process by proactively addressing any discrepancies or issues found during the title examination phase.
Cook
Sun Spot Cafe
04.1996 - 06.2004
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Salad Maker
Maryland University College Park
02.1991 - 04.1996
- Improved customer satisfaction by consistently providing fresh and high-quality salads.
- Assured consistency across all salad offerings by following established recipes and closely monitoring the outcome.
- Enhanced salad presentation with attention to detail and creative arrangements.
- Demonstrated excellent multitasking abilities by preparing multiple orders simultaneously without sacrificing quality or accuracy.
- Achieved higher levels of teamwork among kitchen staff through effective communication and collaboration during busy shifts.
- Mastered various knife skills, chopping and slicing ingredients quickly without compromising quality.
- Maintained a clean and sanitary work environment, adhering to all health department regulations and guidelines.
- Trained new staff members in proper food handling procedures, safety protocols, and efficient salad preparation techniques.
Education
High School Diploma -
Instituto Nacional Isidro Menendez
San Miguel, CASkills
- Stress Tolerance
- Guest service
- Strong Communication Skills
- Cleaning and sanitizing
- Cleaning skills
- Food Safety
- Exceptional customer service
- Order Taking
Languages
Spanish
Native or Bilingual
Timeline
Catering Server
Maryland University College Park
04.2007 - Current
Title Coordinator
B&G Automundo Inc Automotive
07.2004 - 03.2007
Cook
Sun Spot Cafe
04.1996 - 06.2004
Salad Maker
Maryland University College Park
02.1991 - 04.1996
High School Diploma -
Instituto Nacional Isidro Menendez
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