Lorena Castro
Houston,TX
Summary
Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Exceptional communication and interpersonal skills Proficient in Microsoft Office (Word, Excel, PowerPoint, Access) Strong ability to work independently and in team settings Detailed knowledge of medical and pharmaceutical terminology Effective problem-solving and organizational abilities Fluent in spanish
Overview
4
4
years of professional experience
1
1
Certification
Work History
PHARMACY TECHNICIAN TRAINEE
Walgreens
09.2024 - Current
- Assist in managing customer communications
- Facilitate customer service, addressing patient inquiries and clarifying prescription details with pharmacists
- Participate in inventory management and maintain patient privacy in compliance with HIPAA standards
CUSTOMER SERVICE REPRESENTATIVE
H2O Consulting, Inc.
07.2024 - 08.2024
- Handled customer complaints and inquiries in a courteous and efficient manner
- Responded to telephone inquiries and complaints following standard operating procedures
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Logged details of customer service calls in computer system following correct protocols
- Provided account information to customers and explained bill service policies and customer rights
- Navigated multiple computer systems and applications and utilized search tools to find information
CUSTOMER SERVICE ASSOCIATE
Walgreens
09.2022 - 10.2023
- Enhanced customer satisfaction by effectively resolving inquiries and providing detailed product information
- Supported pharmacy staff by performing ancillary tasks, improving the overall workflow and efficiency
CUSTOMER SERVICE ASSOCIATE
Office Depot
01.2022 - 07.2022
- Managed customer transactions and provided assistance in locating products and answering queries, demonstrating strong problem-solving skills
FRONT COUNTER TEAM MEMBER
McDonald's
11.2020 - 12.2021
- Ensured high quality of customer service at the front counter, handling order accuracy and customer queries with patience and efficiency
Education
ASSOCIATE OF APPLIED SCIENCE -
San Jacinto College
12.2022
HIGH SCHOOL DIPLOMA -
Joe Frank Campbell Learning Center
04.2019
Skills
- Exceptional communication and interpersonal skills
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Access)
- Strong ability to work independently and in team settings
- Detailed knowledge of medical and pharmaceutical terminology
- Effective problem-solving and organizational abilities
- Fluent in Spanish
Certification
Registered Pharmacy Technician Trainee, Texas State Board of Pharmacy
Affiliations
Member, Texas Pharmacy Association
Timeline
PHARMACY TECHNICIAN TRAINEE
Walgreens
09.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
H2O Consulting, Inc.
07.2024 - 08.2024
CUSTOMER SERVICE ASSOCIATE
Walgreens
09.2022 - 10.2023
CUSTOMER SERVICE ASSOCIATE
Office Depot
01.2022 - 07.2022
FRONT COUNTER TEAM MEMBER
McDonald's
11.2020 - 12.2021
HIGH SCHOOL DIPLOMA -
Joe Frank Campbell Learning Center
ASSOCIATE OF APPLIED SCIENCE -
San Jacinto College
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