Lorena Cerna
Fort Worth
Summary
Dynamic leader and Licensed Insurance Agent with a proven track record at Parkway Insurance Agency and Autobahn BMW Fort Worth. Excelled in small business operations and customer relations, significantly increasing client satisfaction and sales targets through effective relationship building and strategic business management. Expert in auto insurance and adept at new client acquisition, blending hard and soft skills to drive success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Owner
Parkway Insurance Agency
07.2018 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
Service Advisor
Autobahn BMW Fort Worth
02.2015 - 10.2017
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
Education
High School Diploma -
North Side High School
2211 Mckinley Ave07-2006
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Customer service
- Business management
- Licensed insurance agent
- New client acquisition
- Real Estate Agent
- Sales closing
- Contract preparation
Certification
- Property and Casualty License - Texas Department of Insurance.
- Real Estate Salesperson License - Texas Real Estate Commission.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Owner
Parkway Insurance Agency
07.2018 - Current
Service Advisor
Autobahn BMW Fort Worth
02.2015 - 10.2017
High School Diploma -
North Side High School
Similar Profiles
Brenda RecinosBrenda Recinos
Insurance Agent at Parkway Insurance Group, Inc.Insurance Agent at Parkway Insurance Group, Inc.
Alana WheatleyAlana Wheatley
Insurance Advisor at Parkway Insurance ServicesInsurance Advisor at Parkway Insurance Services
Anne Marie HuffAnne Marie Huff
Client Outreach/Appointment Setter/Telemarketer at Acrisure Insurance Agency/Bender Insurance AgencyClient Outreach/Appointment Setter/Telemarketer at Acrisure Insurance Agency/Bender Insurance Agency
Abdulla ShafieAbdulla Shafie
Front Desk Personal at Plant fitnessFront Desk Personal at Plant fitness
Jose Alonso GuerreroJose Alonso Guerrero
Roofing Foreman at Refugio PerezRoofing Foreman at Refugio Perez