Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lorena Cervantez

Hemet,CA

Summary

Accomplished Operations Supervisor with a proven track record at Coupang, enhancing operational efficiency and employee productivity through expert staff supervision and development. Skilled in operations management and fostering employee engagement, I achieved significant cost savings and boosted team morale. My leadership is marked by a commitment to continuous improvement and innovation.

Offering solid foundation in leadership and teamwork, eager to learn and grow within operations environment. Contributes to understanding of operational processes and team coordination, bringing strong organizational and problem-solving skills. Ready to use and develop these skills in supervisor role.

Overview

8
8
years of professional experience

Work History

Operations Supervisor

Coupang
09.2020 - 09.2024
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
  • Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
  • Improved operational efficiency by streamlining processes and implementing time-saving strategies.
  • Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
  • Achieved cost savings through diligent budget management and negotiation with vendors on pricing and contracts.
  • Developed and implemented training program for new hires, accelerating their time to full productivity.
  • Boosted employee morale and engagement through development of comprehensive rewards and recognition program.
  • Optimized delivery schedules to enhance customer satisfaction with timely order fulfillment.
  • Conducted performance evaluations, providing constructive feedback and identifying areas for improvement.
  • Completed bi-weekly payroll for employees.

Problem Solver

Nelson Staffing
01.2019 - 09.2020
  • Defined problem to identify, prioritize and select alternatives.
  • Looked outside known experience to find solutions and produce results.
  • Employed various tools and equipment to find solutions to difficult or complex issues.
  • Researched and extracted data to complete tasks.
  • Collaborated with cross-functional teams to identify, analyze, and resolve complex issues impacting business performance.
  • Enhanced company efficiency by identifying bottlenecks in processes and proposing effective solutions.
  • Analyzed and understood situation to develop action plan.
  • Implemented continuous improvement culture, encouraging innovation and adaptability among staff.

Supervisor/Staffing Specialist

Coworx
01.2017 - 06.2018


  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Conducted regular follow-up with placed candidates to ensure satisfaction and retention, addressing any concerns or potential issues proactively.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals.
  • Managed high-volume requisitions across multiple industries, consistently meeting deadlines while providing top-notch candidates for each role.
  • Developed strong relationships with clients and hiring managers, leading to a higher volume of job orders and successful placements.

Education

High School Diploma -

Jordan High
Los Angeles, CA
06-2001

Skills

  • Operations management
  • Performance monitoring
  • Task delegation
  • Staff supervision
  • Safety oversight
  • Employee development
  • Quality assurance
  • Incident reporting
  • KPI tracking
  • Cost control
  • Employee engagement
  • Multitasking and organization
  • Goal setting
  • Guidance and Development
  • New hire orientation

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Operations Supervisor

Coupang
09.2020 - 09.2024

Problem Solver

Nelson Staffing
01.2019 - 09.2020

Supervisor/Staffing Specialist

Coworx
01.2017 - 06.2018

High School Diploma -

Jordan High

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Lorena Cervantez