Lorena Chavarria
Marshalltown,IA
Summary
Polite and attentive, offering excellent customer service, organization, and time management skills. Skilled in coordinating invoicing and billing activities.
Overview
12
12
years of professional experience
Work History
Clerk III
Iowa State University
Ames, IA
02.2025 - Current
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Assisted customers with inquiries and complaints in a professional manner.
- Processed customer orders promptly and accurately.
- Answered customer inquiries via phone and email.
- Provided excellent customer service to ensure satisfaction.
- Scanned documents into digital formats ensuring accuracy of content.
- Answered phones in a courteous manner while providing excellent customer service.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
Administrative Assistant
Marshalltown Community School District
Marshalltown, IA
08.2019 - 02.2025
- Provided administrative support to the school principal, including scheduling meetings, and managing calendars.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Organized and maintained filing systems for physical documents, ensuring the accuracy and confidentiality of records.
- I greeted visitors in a professional manner, responded to inquiries, directed them to appropriate personnel if needed, and maintained the front reception desk.
- Processed invoices for payment using accounting software applications.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory levels, and placed orders when necessary.
- Scheduled appointments between parents and teachers.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Managed incoming calls while providing information, or transferring callers to appropriate personnel, if needed.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Teller
Wells Fargo
Marshalltown, IA
04.2016 - 12.2018
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Explained account information to customers in detail as needed.
- Adhered strictly to all security procedures related to handling money at the teller window.
- Verified customers' identification to ensure compliance with laws and regulations.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Maintained accurate records of all transactions and customer interactions.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Answered customer inquiries regarding bank products and services.
- Followed up on requests from customers in a timely manner.
- Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Provided exceptional customer service while accurately processing routine transactions.
- Cross-sold additional bank products when applicable to meet customer needs.
- Explained the features of various banking products available to customers.
- Balanced cash drawers on a daily basis.
- Built and maintained client relationships through quality, personalized interactions.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Directed specific questions to appropriate branch personnel.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Transmitted orders to supply cash to meet daily needs.
- Performed special services for customers, ordering bank cards and checks.
Assistant Front End Manager
Menards
Marshalltown, IA
03.2013 - 03.2016
- Managed daily operations of the front end area including opening and closing duties.
- Assisted customers with product selection, inquiries, and checkout processes.
- Resolved customer complaints promptly and efficiently.
- Regularly evaluated performance of individual team members and provided constructive feedback.
- Created weekly work schedules for all front end staff members.
- Coordinated with other departments on promotional campaigns and special events.
- Ensured all employees followed safety regulations while performing their duties.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Marshalltown High School
Marshalltown, IA05-2011
Skills
- Customer service
- Data entry
- Document management
- Invoice processing
- Microsoft Excel
- Filing systems
- Office equipment
- Time management
- Communication skills
- Attention to detail
- Organizational skills
- Cash management
- Billing and coding
- Administrative support
- Handling payments
- Cash handling
- Relationship building
- Spreadsheet development
- Telephone etiquette
- Confidentiality
- Mail processing
- Calendar management
- Scanning and copying
- Prioritization
- Manage calendars
- Professionalism
- Office supply management
- Continuous improvement
Languages
Spanish
Professional
English
Professional
Timeline
Clerk III
Iowa State University
02.2025 - Current
Administrative Assistant
Marshalltown Community School District
08.2019 - 02.2025
Teller
Wells Fargo
04.2016 - 12.2018
Assistant Front End Manager
Menards
03.2013 - 03.2016
High School Diploma -
Marshalltown High School
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