Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

LORENA CORRALES

Miami

Summary

Major strengths : strong leadership, attention to detail, excellent communications skills, efficient, trustworthy, strong motivator, team player, quick learner and always willing to grow and learn with an open mind.

Overview

7
7
years of professional experience

Work History

Front Desk Receptionist

Sunset Radiology
10.2023 - 11.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Developed strong working relationships with team members, fostering a positive work environment.

Front Desk Assistant

Larkin Community Hospital
08.2021 - 10.2023
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Handled payment and bill processing, change giving and payment collecting for guests.
  • Participated in continuous learning opportunities such as workshops or conferences, staying informed on industry trends and best practices.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Front Desk Receptionist

CG Cosmetic Surgery
09.2020 - 07.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed all tasks in compliance with company policies and procedures.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.

Insurance Agent

Del Toro Insurance
08.2019 - 03.2020
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Maintained high standards of customer service by building relationships with clients.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.

Restaurant Server

Sushi Saki
05.2018 - 08.2019
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
  • Served food and beverages promptly with focused attention to customer needs.

Education

Jhon A Ferguson

Southwest Miami Senior High School

Radiology

Florida National University (Present)
Miami, FL

Skills

    Exceptional customer service

    Time Management

    Listening Skills

    Professional Appearance

    Team Collaboration

    Office Organization

    Work Prioritization

    Attention to detail

    Administrative support

Languages

Spanish
English

Timeline

Front Desk Receptionist

Sunset Radiology
10.2023 - 11.2024

Front Desk Assistant

Larkin Community Hospital
08.2021 - 10.2023

Front Desk Receptionist

CG Cosmetic Surgery
09.2020 - 07.2021

Insurance Agent

Del Toro Insurance
08.2019 - 03.2020

Restaurant Server

Sushi Saki
05.2018 - 08.2019

Southwest Miami Senior High School

Jhon A Ferguson

Radiology

Florida National University (Present)

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