Lorena Corrales Agudo
Hialeah
Summary
Proven Cash Management Expert and Customer Engagement Specialist, I excelled at Callejon Del Tarro Restaurant by enhancing customer satisfaction and reducing cash discrepancies through meticulous audits and training. Skilled in facility cleaning and inventory management, my approach improved operational efficiency and fostered positive guest experiences at El Paraiso Motel.
Offering strong leadership qualities and customer service skills, with keen interest in developing within retail management environment. Brings ability to quickly learn industry-specific procedures and master point-of-sale systems. Ready to use and develop leadership and organizational skills in Houseekeping role.
Overview
3
3
years of professional experience
Work History
Cashier Manager
Callejon Del Tarro Restaurant
10.2023 - 12.2024
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
Housekeeping Room Attendant
El Paraiso Motel
05.2022 - 09.2023
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
Education
High School Diploma -
Frank Pais
Cuba06-2015
Skills
- Customer Engagement
- Facility Cleaning Expertise
- Cash Management Expertise
- Customer Engagement
- Efficient Task Management
- Store opening and closing
- Customer service-focused
- Customer complaint resolution
- Sorting and washing laundry
- Order management
- Cleaning techniques
- Supply inventory management
Timeline
Cashier Manager
Callejon Del Tarro Restaurant
10.2023 - 12.2024
Housekeeping Room Attendant
El Paraiso Motel
05.2022 - 09.2023
High School Diploma -
Frank Pais
Similar Profiles
Brandan ForsterBrandan Forster
Janitor at Uniting Church, TarroJanitor at Uniting Church, Tarro
Edel MedinaEdel Medina
Server at El CallejonServer at El Callejon
Deonte JacksonDeonte Jackson
Independently Contracted Security Guard at El CallejonIndependently Contracted Security Guard at El Callejon
Evelio DariasEvelio Darias
Small Business Owner at Moka VendingSmall Business Owner at Moka Vending
Chloe SalmeronChloe Salmeron
Digital Marketing Specialist Intern at World Fuel ServicesDigital Marketing Specialist Intern at World Fuel Services