Summary
Overview
Work History
Education
Skills
Jobs Description
Timeline
Generic

LORENA CORRALES MACIAS

MIAMI,FL

Summary

Major strengths : strong leadership, attention to detail, excellent communications skills, efficient, trustworthy, strong motivator, team player, quick learner and always willing to grow and learn with an open mind.

Overview

6
6
years of professional experience

Work History

Front Desk Receptionist

Sunset Radiology
03.2023 - 05.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Developed strong working relationships with team members, fostering a positive work environment.

Front Desk Assistant

Larkin Community Hospital
10.2021 - 02.2023
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Handled payment and bill processing, change giving and payment collecting for guests.
  • Participated in continuous learning opportunities such as workshops or conferences, staying informed on industry trends and best practices.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Cashier Team Lead

DOMINOS PIZZA
09.2020 - 10.2021
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Restocked and organized merchandise in front lanes.

Restaurant Hostess

SUSHI SAKE
10.2019 - 08.2020
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Answered customer questions about hours, seating, and menu information.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.

Cashier

SUBWAY
05.2018 - 09.2019
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

Jhon A Ferguson

Southwest Miami Senior High School

Present Florida National University

Skills

    Customer Service

    Time Management

    Listening Skills

    Problem-solving skills

    Team Collaboration

    Administrative Skills

    Office Organization

    Work Prioritization

Jobs Description

  • Basic Skills.
  • Excellent interpersonal communication.
  • Ability to effectively manage your time and prioritize tasks.
  • Strong product knowledge and understanding of customers.
  • Professional telephone etiquette.
  • Ability to resolve customer disputes in a customers manner.
  • Help each client as they arrive, schedule appointments with the doctor, help document any medical needs and make suggestions on cosmetic surgery choices.
  • Answer and rout telephone calls, provide administrative and office support, ensure the tidiness of the reception area, receive and sort mail, and maintain office security.
  • Also help patients with paperwork, use medical software to process financial transactions, and maintain patient health records.
  • Opening or closing the office on time.

Timeline

Front Desk Receptionist

Sunset Radiology
03.2023 - 05.2024

Front Desk Assistant

Larkin Community Hospital
10.2021 - 02.2023

Cashier Team Lead

DOMINOS PIZZA
09.2020 - 10.2021

Restaurant Hostess

SUSHI SAKE
10.2019 - 08.2020

Cashier

SUBWAY
05.2018 - 09.2019

Jhon A Ferguson

Southwest Miami Senior High School

Present Florida National University

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