Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lorena Cruz

The Dalles

Summary

I effectively resolved escalated inquiries, ensuring client satisfaction. My analytical abilities and adaptive teamwork contributed to efficient operations during utility emergencies, enhancing overall service quality.

Hardworking Utility Worker with resourceful approach to handling all utilities needs. Good multitasking, prioritization and organizational skills.

Overview

1
1
year of professional experience

Work History

Utility Specialist

Mccac
01.2024 - Current
  • Used and monitored computer energy management system with broad knowledge of typical system metrics and associated alarms, alerts and warnings.
  • Responded to calls during utility emergencies to protect integrity of machinery and conserve resources.
  • Contributed to client interaction via email and conference calls.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Assisted customers by providing exceptional customer service and processing transactions.
  • Displayed positive attitude while assisting multiple guests to provide excellent customer service during our crisis day.
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.
  • Provided customers with reliable, enthusiastic and personalized customer service.

Education

GED -

The Dalles High School
02-2015

Skills

  • Scheduling
  • Complaint resolution
  • Multi-task management
  • Call center procedures
  • Active listening
  • Administrative support
  • Filing
  • Critical thinking
  • Adaptive team player

Languages

Spanish
Professional Working

Timeline

Utility Specialist

Mccac
01.2024 - Current

GED -

The Dalles High School

Similar Profiles

CREATE PROFILE
Lorena Cruz