Lorena Damariz Herrera
Costa Mesa,USA
Summary
6 years of management experience will contribute to a good position. Fluently bilingual skilled in public speaking and introduced to other people. Resilience, determination and problem solving. A position in Customer Service which will allow me to work with people in a helping capacity. Developing Strategies to manage a person with a mental disease. Improved knowledge with Integrative Medicine. Mental Health. Sales Communication. Ability to work under pressure and precipitate a difficult state.
I studied at the Institute for Nutrition (IIN) and certified as Integrative Nutrition Health Coach. Online Career Accelerator course as a Web Designer and currently taking business marketing online with Grand Cardone University to improve my skills in business management. Over 20 years of Customer Service, Receptionist Services, Sales, Retail, Cashier, and 8 years of management experience. Received optimist award of the year, employee of the month for best customer service, sales and one hundred percent mystery shops awards. Friendly, responsible, detail-oriented, multi-tasked person who enjoys working with multicultural diverse people and enjoys completing tasks in an efficient timely manner. Most importantly, I am eager to learn a new skill and expand my knowledge of sales and services. Lastly, developing new additional challenges to my career in the Healthcare industry as MedTech and Caregiver and Health Coach. In that matter I can gain more knowledge and expand my practice with human behavior, mental health issues, helping all sources of people that are living with life matter issues, the importance of being a helpful resource for people to live a healthier lifestyle and helping the elderly community.
Overview
17
17
years of professional experience
Work History
MedTech Lead in Memory Care Unit
Heritage Point
07.2022 - 07.2025
- Trained and certified for Dementia, Alzheimer's Parkinsons care
- Assisting Living, Sage and Memory Care Residence
- Assisting with ADL’s including hygiene, bathing, personal care and emotional companionship
- Monitoring their meal schedules as well assisting them with their health care
- Helping the resident with minor housekeeping assistance as needed
- Assisting seniors with Dementia, Alzheimer’s, Parkinson’s and many other diseases needs
- Implement group activities (movie nights, music, art, walk at the park, and other fun games and hobbies)
- Managed lifting and transferring residents from one place to the other with care, (example: bed to their chair, or vice versa). Been trained to use a Lift Hoyer.
- I personally managed to attend with 15 to 20 residents at my shift requested duties.
- Trained and certified for Medical Technician
- Daily task to prepare medication managing drug inventory as per narcotic
- Following protocols for state laws and regulations
- Verification of residents current accurately information
- Contacting physicians and pharmacists to complete orders for residents best medical needs.
- High standard communication with families and developing a closer relationship.
- Knowledge within Medications and Terminology
Front Desk Administration Natural Health Clinic
Integrative Health
10.2022 - 02.2023
- Answering 200+ phone calls per day appropriately and assisting incoming and outgoing patients in a perfectly limited manner.
- Optimizing provider schedules and patients’ satisfaction with efficient scheduling
- Natural Supplement Inventory
- Operating My Practice and Mindbody software programs in office
- Assisting for six female Naturopathic Doctors
- Working directly with all sorts of laboratories like: Quest, Primex, LabCorp and many more other laboratory facilities
- Also, working with pharmacies and expediting patients’ prescription demands
- Comforting patients by anticipating anxieties and effectively answering questions.
- Uploading medical records for patients to their portal by respecting protecting all HIPAA violations
(CPS) Specialist I - Central Patient Scheduling
Hoag
09.2021 - 10.2022
- This position requires the ability to perform all functions within the SERVE (Schedule, Educate, Register, Verify and Estimate) essential job function
- Answer 30+ phone calls per day, establishing patient orders, scheduling them for their exams
- Scheduled procedures and most importantly providing excellent customer service with minimal or no error
- Responsible for accurately scheduling appointments within a centralized department of radiology at a timely manner with multitasking talents
- Utilizing protocol for patients’ information for their safety and privacy
- Accommodating patient requests and physician offices for STAT same day procedures, being aware of always prioritizing their demands and ensuring high patient satisfaction
- Updating information using multiple software systems to complete patients’ registration such as data entry, fax, email and most importantly using EPIC as our main database.
- Staying current with insurance companies and government programs and all requirements for insurance standards and authorizations.
- Medical terminology, ICD9, CPT, CMS regulations, DNFB claim processing, maintain outstanding service to satisfied patients and physicians
Account Executive
The Lender
08.2021 - 08.2021
- Managing over 100 calls per day to contact brokers and promote the company’s product and services
- Customer service and phone sales communication to maintain a broker’s trust
- Proficient in computer programs and data entry
- Providing brokers’ needs and answering questions, providing them with scenarios, rates, and calculations
- Email marketing to up sale the company’s product
- Producing business with real estate and mortgage brokers for loan investment properties
- Phone sales, problem solving, negotiation, high empathy and managing great communication
- Knowledgeable in real estate terminology
Senior Lead Cashier
Chevron
09.2008 - 07.2021
- Assistant supervisor
- Track money handling in all store accounts
- Answering phone calls for store inquiries
- Receive and verify merchandise replenished by store vendors
- Handle POS system and complete refunds transactions
- Introducing new products to returning customers to increase sales
- Maintain shelves stocked, organized daily
- Complete a weekly report on inventory
- Call for support when computer POS system crashes or is not functioning correctly
Cashier Assistant
Costco
12.2019 - 01.2020
- Consist of greeting members and ringing up purchases.
- Front end duties apply to stocking products, answering phones, and completing other administrative requirements
- Organize member’s orders into boxes and transfer items to a separate cart for cashier
- Performs cleanup, cart retrieval, merchandise restocking and runs for items as directed.
- Returning merchandise to its place by the end of the day as so called “go backs”
- Duties include ringing up sales, bagging items, requesting price checks, honoring coupons, collecting payment, and giving appropriate change
- Provide individualized attention to every customer without any delay
- Address and follow-up all customer queries
- At all times Maintain the register area clean and organize
- Communication changes or additions to current products
- Set up displays and change signage for products
- Always keep the store’s shelf standards and inventory, including rotation of products. Stock, restock
- Mostly maintain a fast pace, multitask and positive environment with members and co-workers.
Copy Printing Specialist/Mail Clerk Supervisor
Manpower/Canon contracted by AON
10.2017 - 09.2018
- Performed Back up Receptionist as needed, handling incoming calls using a database program
- In Charge of all mail package and interoffice correspondence for all types of mail and shipping services as USPS, FedEx, UPS and more
- Copy, scanning, and printing documents for client’s presentations with Adobe software
- Facility maintenance (lightly if necessary): General cleaning for the office as organizing coffee counters outside patios
- Create records for new files and monitor inventory of incoming clients
- Request incoming records and outgoing files for the company
- Monthly Inventory Log on Excel for Canon’s monthly printing and evaluation
- Keeping inventory for the office amenities and organizing budget for office monthly expenses
- Always keeping the client satisfied with great service
- Managing and serving over 100 employees
Education
High School Graduate -
Skills
- Phone Sales Communication
- Customer Service
- Mackintosh Pc
- Data Entry Skilled
- Key Touch/ 50 words per minute
- Outlook / Emailing
- Great in up sales any type of product
- Adobe Experience
- Canon Copier Printing Machines
- Microsoft Suite/ Office 365
- Microsoft Teams
- Trained for Care Giver
- Nutrition
- AI
Timeline
Front Desk Administration Natural Health Clinic
Integrative Health
10.2022 - 02.2023
MedTech Lead in Memory Care Unit
Heritage Point
07.2022 - 07.2025
(CPS) Specialist I - Central Patient Scheduling
Hoag
09.2021 - 10.2022
Account Executive
The Lender
08.2021 - 08.2021
Cashier Assistant
Costco
12.2019 - 01.2020
Copy Printing Specialist/Mail Clerk Supervisor
Manpower/Canon contracted by AON
10.2017 - 09.2018
Senior Lead Cashier
Chevron
09.2008 - 07.2021
High School Graduate -
Education And Credentials
- High School Graduate
- Santa Ana College/ Nutrition
- Critical Thinking Class Course / Degreed
- R.O.P. Hotel / Restaurant Course
- Huntington Beach Adult School
- Online Marketing Career Accelerator Course
- HCP Training/ Certified: Care Giver
- Certified as Medical Technician
- Institute for Integrative Nutrition/ Certified: Nutrition Health Coach
- Business Marketing
- CPR Training and Certification
- Trained for Life and Health Licensing in State of California
- She Sells Academy (Remote Closer)
- Master Class with Alexis Mai (Remote Closer)