Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lorena Diaz

GUNNISON,CO

Summary

Proven in high-pressure environments, adeptly managed customer interactions and financial transactions at Lala Kos, showcasing exceptional multitasking and customer service skills. Collaborated effectively with teams to enhance guest satisfaction, demonstrating a keen ability to greet guests warmly and resolve complaints swiftly, significantly improving service delivery and operational efficiency.

Overview

4
4
years of professional experience

Work History

Waitress

Sarah Cutrona
05.2024 - 08.2024
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Processed orders and sent to kitchen employees for preparation.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Checked guests' identification before serving alcoholic beverages.

Concession Stand Worker

Ron Perrin
09.2023 - 04.2024
  • Used cash register to tender change and process cash and credit card payments.
  • Ensured customer satisfaction through accurate order taking and prompt delivery of food items.
  • Handled customer complaints calmly and professionally, working towards swift resolutions that maintained positive relationships with patrons.
  • Adhered to health and safety regulations, maintaining proper food handling practices at all times.
  • Responded to customer complaints to help resolve issues.
  • Maintained clean, organized workspace according to operational standards.
  • Maintained high standards of customer service in high-volume, fast-paced operations.
  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Accurately operated cash register to process customer payments.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.

Hotel Front Desk Clerk

Lala Kos
08.2020 - 08.2021
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Handled financial transactions accurately, ensuring proper billing and payment processing.
  • Managed a high volume of calls, directing guests to appropriate departments and services.
  • Maintained a clean and organized front desk area, creating a welcoming environment for guests.
  • Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
  • Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
  • Updated guest records with pertinent information to provide personalized service during their stay.
  • Developed and maintained positive relationships with guests for satisfaction.

Education

No Degree - Criminology

University of Colorado Denver
Aurora, CO
05.2027

High School Diploma -

Gunnison High School
Gunnison, CO
05.2023

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Team Collaboration

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Waitress

Sarah Cutrona
05.2024 - 08.2024

Concession Stand Worker

Ron Perrin
09.2023 - 04.2024

Hotel Front Desk Clerk

Lala Kos
08.2020 - 08.2021

No Degree - Criminology

University of Colorado Denver

High School Diploma -

Gunnison High School

Similar Profiles

CREATE PROFILE
Lorena Diaz