Lorena Diaz
Linden,NJ
Summary
- High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
- Highly skilled professional experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Expert at providing exceptional customer service by quickly and energetically completing special requests.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
V&G Logistics
Linden, New Jersey
01.2024 - Current
- Answered incoming customer inquiries regarding product and service information.
- Provided assistance to customers in navigating website, placing orders, and resolving complaints.
- Responded to customer emails with accurate product and service information.
- Performed data entry of customer orders into the company's order management system.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
- Maintained up-to-date knowledge of store merchandise and policies.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries via phone, email, and chat.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Server
The Lobby
Elizabeth, NJ
04.2023 - 06.2024
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Greeted and provided guests with menus.
- Followed health safety guidelines when preparing and serving food products.
- Assisted in training new servers.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided excellent customer service to ensure satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Operated POS terminals to input orders, split bills and calculate totals.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
Customer Service
Verizon
Elizabeth, New Jersey
05.2022 - 01.2024
- Compiled reports on overall customer satisfaction.
- Identified potential opportunities to upsell products or services.
- Collaborated with other departments to ensure efficient resolution of customer problems.
- Provided accurate information about products and services.
Education
High School Diploma -
San Benito Abad
Bogota Colombia12-2014
Skills
- Order Management
- Safe Food Handling
- Food inspection
- Guest Engagement
- Positive and professional
- Quality Control
- Sales expertise
- Menu knowledge
- Menu Memorization
- Exceptional customer service
Languages
Spanish
Native/ Bilingual
English
Professional
Affiliations
- Resilient and Adaptable: Challenges are met with a positive attitude and a problem-solving mindset. I adapt quickly to changing circumstances, demonstrating resilience and resourcefulness in overcoming obstacles.
- Detail-Oriented and Thorough: My attention to detail is unparalleled. I meticulously review my work to ensure accuracy and completeness, reflecting a commitment to quality in every aspect of my role.
References
References available upon request.
Timeline
Customer Service Representative
V&G Logistics
01.2024 - Current
Server
The Lobby
04.2023 - 06.2024
Customer Service
Verizon
05.2022 - 01.2024
High School Diploma -
San Benito Abad
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