Lorena Douille
Stevenson Ranch,California
Summary
Motivated, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
30
30
years of professional experience
Work History
Clinical Director
UCLA Health
01.2011 - Current
- Oversee large, complex clinics, including multiple specialty offices.
- Key contributor in multiple strategic initiatives and programs.
- Member and lead contributor of various committees.
- Recruit, train, and mentor highly talented individuals that bring great skills and passion to the team.
- Foster a culture of collaboration, professional growth, and accountability within the operations team.
- Track and report on key performance indicators for each clinic, such as patient satisfaction scores, wait times, and operational efficiency.
- Implement standardized protocols and best practices to guarantee consistent, high-quality patient care.
Director of Medical Group Operations and Billing Manager
Santa Monica Bay Physicians Medical Group
11.1999 - 12.2010
- Provided direct oversight of daily operations of over 100 employees.
- Recruited, trained, and mentored high-performing team of clinic managers, coordinators, and support staff.
- Monitored teams productivity and provided constructive feedback and coaching.
- Developed workflows and procedures to improve clinical and administrative practices.
- Reviewed billing problems, researched issues, and resolved concerns.
- Complied with established internal controls and policies.
- Developed strategic plans for day-to-day financial operations.
Office Manager
Tenet Healthcare ~ Centinela Medical Center of Manhattan Beach
01.1999 - 10.1999
- Provided direct oversight of daily operations.
- Recruited, trained, and mentored high-performing team of 2 clinic managers, 4 coordinators, and 12 support staff.
- Monitored team productivity and provided constructive feedback and coaching.
- Coordinated special projects and managed schedules.
- Controlled finances to lower costs and keep business operating within budget.
- Maximized cash flow through optimal billing and collection processes.
Business Office Manager
Tenet Healthcare ~ Century Park Orthopedic Surgical Associates Medical Group
11.1995 - 10.1999
- Provided direct oversight of the daily operations.
- Recruited, trained, and mentored a team of billers, coordinators, and support staff.
- Monitored team productivity and provided constructive feedback and coaching.
- Developed workflows and procedures to improve billing and collection process.
- Reviewed billing problems, researched issues, and resolved concerns.
- Worked with customers to develop payment plans and bring accounts current.
- Implemented and regularly reviewed financial reports to generate accurate and reliable financial data.
Account Representative
Karlin Michael, M.D., Inc.
09.1994 - 08.1995
- Worked as liaison between patients and providers
- Streamlined management of receivables and patient accounts.
- Processed client payments and updated accounts.
- Supported customer satisfaction through regular follow-up and communication.
Office Manager
W.A. Pitchford, M.D. Gynecology-Family Practice
08.1993 - 08.1994
- Provided direct oversight of the daily operations
- Recruited, trained, and mentored support staff
- Monitored team productivity and provided constructive feedback and coaching
- Developed workflows and procedures to improve clinical and administrative practices
Assistant Manager
Alan W. Pittle, Podiatrist
07.1993 - 08.1994
- Reported to senior management on organizational performance and progress toward goals.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of staff.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Education
Certified as “Allscripts User” -
Bachelor of Science -
El Paso Community College
El Paso, TXSome College (No Degree) -
University of Phoenix
OnlineCertified Procedural Coder -
American Academy of Professional Coders
Online10.2023
Skills
- Process Improvements
- Leadership Training
- Strategic Planning
- Operations Oversight
- Resource Allocation
- Schedule Oversight
- Performance Analysis
- Administrative Management
Languages
Spanish
Full Professional
Timeline
Clinical Director
UCLA Health
01.2011 - Current
Director of Medical Group Operations and Billing Manager
Santa Monica Bay Physicians Medical Group
11.1999 - 12.2010
Office Manager
Tenet Healthcare ~ Centinela Medical Center of Manhattan Beach
01.1999 - 10.1999
Business Office Manager
Tenet Healthcare ~ Century Park Orthopedic Surgical Associates Medical Group
11.1995 - 10.1999
Account Representative
Karlin Michael, M.D., Inc.
09.1994 - 08.1995
Office Manager
W.A. Pitchford, M.D. Gynecology-Family Practice
08.1993 - 08.1994
Assistant Manager
Alan W. Pittle, Podiatrist
07.1993 - 08.1994
Certified as “Allscripts User” -
Bachelor of Science -
El Paso Community College
Some College (No Degree) -
University of Phoenix
Certified Procedural Coder -
American Academy of Professional Coders
Similar Profiles
Martha SanchezMartha Sanchez
Medical Assistant Externship at UCLA HealthMedical Assistant Externship at UCLA Health
Daniel CarrenoDaniel Carreno
Financial Counselor at UCLA HealthFinancial Counselor at UCLA Health
Adnan GhachamAdnan Ghacham
Volunteer at UCLA HealthVolunteer at UCLA Health
Ryland SmithRyland Smith
Consulting Lead (Cardiothoracic ICU) at UCLA HealthConsulting Lead (Cardiothoracic ICU) at UCLA Health
PAULA VALVERDEPAULA VALVERDE
Sr. Broker Success Associate (Remote) at Attune Insurance.Sr. Broker Success Associate (Remote) at Attune Insurance.