Lorena Duenas
Santa Ana,CA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
20
20
years of professional experience
Work History
Optician
Tayani Eye Institute
10.2022 - 08.2024
- Assisted customers in selecting appropriate eyewear based on individual needs and preferences.
- Conducted basic adjustments to eyeglasses for optimal fit and comfort.
- Provided support during eye examinations by preparing patients and maintaining equipment.
- Maintained inventory of eyewear products, ensuring availability of popular styles and sizes.
- Educated clients about lens options, coatings, and proper care for eyewear products.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Enhanced customer trust and confidence by providing transparent information on eyewear costs and insurance coverage options.
- Collaborated with optometrists to verify prescriptions and ensure accuracy in lens dispensing, maintaining high-quality standards.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
Optician
Super Vision Center
06.2010 - 01.2022
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Assisted customers in selecting appropriate eyewear based on individual needs and preferences.
- Performed basic vision testing for new patients.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Facilitated smooth transition to digital record-keeping, improving organization and accessibility of customer prescriptions and records.
- Conducted regular quality checks on eyewear products before dispensing, ensuring all items met strict quality standards.
- Addressed and resolved customer concerns promptly, maintaining positive reputation in community.
- Streamlined appointment scheduling and follow-up processes, improving operational efficiency and customer satisfaction.
- Collaborated with team members to enhance customer service experience through effective communication.
- Provided support during eye examinations by preparing patients and maintaining equipment.
- Collaborated with optometrists to verify prescriptions and ensure accuracy in lens dispensing, maintaining high-quality standards.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
Optician
Santa Ana Eye Care
05.2004 - 06.2010
- Streamlined appointment scheduling by implementing an efficient system for booking eye exams and follow-up visits.
- Collaborated with optometrists to develop tailored vision care plans, addressing each patient''s unique visual needs.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Aided in selection of eyeglass frames based on customer preferences.
- Conducted basic adjustments to eyeglasses for optimal fit and comfort.
- Educated clients about lens options, coatings, and proper care for eyewear products.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Collaborated with optometrists to verify prescriptions and ensure accuracy in lens dispensing, maintaining high-quality standards.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
Education
Valley High School
Santa Ana, CASkills
- Customer service
- Computer skills
- Optical dispensing
- Retail sales
Timeline
Optician
Tayani Eye Institute
10.2022 - 08.2024
Optician
Super Vision Center
06.2010 - 01.2022
Optician
Santa Ana Eye Care
05.2004 - 06.2010
Valley High School